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A director of the Grand Avenue Chipotle restaurant in St. Paul was fired after refusing Thursday night to serve customers who, according to employees, were repeat offenders.
Can a group of well-established Afro-Americans recover after a long training session? @ChipotleTweets ?? pic.twitter.com/Sj8RaeINj6
– Masud Ali ? (@Masudaliii) November 16, 2018
"We are committed to treating all our customers with fairness and respect," Chipotle said in a statement. "Regarding what happened at St. Paul's, the manager thought these gentlemen were the same Tuesday night guests who were not able to pay for their meal. Anyway, that's not the way we treat our customers and, as a result, the director was fired and the restaurant is being converted so that such events do not happen again.
Masud Ali, one of the clients, posted the video of the incident on Twitter. From Saturday evening, the two-minute video had been seen 2.35 million times.
The video begins with an employee telling the five young men, "You have to pay because you never had money when you came here."
The young men still try to order, talked about posting it on Twitter and complained about "stereotypes".
Was it the same customers who had not paid Tuesday?
"We can not confirm that with 100% certainty," said Laurie Schalow, communications manager at Chipotle. "We asked Masud when he was in our restaurant on Tuesday and he said no."
When asked to pay early, the group refused, started screaming, swearing and asking other guests to pay before eating.
On Twitter, Ali said the treatment was racist. He and his friends are black.
"I do not like that she's laughing as if something was funny," he wrote about one of the employees. "So when a white woman arrives, you change your policy of" showing us the income before you are served "Then, @Chipotle will sit here and tell me that I can not eat because they think I look like someone who stole them before ???
The employees asked the group to calm down. They became stronger and the police were called.
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