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Comcast
Comcast, the country's largest broadband service provider and one of the largest pay TV providers, has experienced a breakdown national service some Friday. company based said it was aware Friday afternoon some of its television, broadband and phone customers across the United States have been affected.
The apparent cause? A pair of vital fiber cuts at its network partners
"We have identified two separate fiber clippings unrelated to our network backbone providers," says Comcast in a statement sent to USA TODAY just before 5 pm ET. We worked immediately to solve the problem and services are now restored to business customers, residential Internet, video and voice. We apologize again for anyone who has been touched. "
Initially, Comcast had declared that only one "cut "
The customers of Philadelpha, Baltimore and elsewhere on the East Coast have reported Internet and video service failures on Twitter and on the internet monitoring site Downdetector.com, where reports The interruption began to arrive just after 12: 30 pm ET
Other reports of outages from Comcast customers came from Seattle, San Francisco and Atlanta, according to Downdetector.com. at NBC Uni Versal owned by Comcast, reported the outage for the first time.
Comcast is one of the largest pay-TV providers in the country with over 22 million subscribers, and the most Large broadband provider with over 26 million subscribers, according to Leichtman Research Group. The company also provides broadband and video to more than 2 million businesses.
The San Francisco-based network monitoring and surveillance company, ThousandEyes, began to see network problems starting at 12:15 pm AND. Around 16:30 ET, network problems seemed to be solved, said the company.
Many Internet users beyond the base of 25 million Comcast subscribers have been affected, too, according to ThousandEyes. This is because the traffic of others crosses the provider network because it serves as part of the backbone linking the different regions of the country. "This is a very good illustration of the interconnection of many of these networks," said Angelique Medina, product marketing manager at ThousandEyes.
"It's a bit like a domino effect: any provider can potentially have a big impact on a number of users," she said. "In this case, because it was Comcast, the blast radius was just huge."
Follow Mike Snider, journalist of USA TODAY on Twitter: @MikeSnider .
Copyright 2017 USATODAY.com
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