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A Boston doctor hits Delta Air Lines after she claims that two of her flight attendants presented her with a racial profile while she was trying to help another passenger who had a panic attack.
Dr. Fatima Cody Stanford told CNN that she was heading to Boston Tuesday from Indianapolis when a woman sitting next to her began to be hyperventilating and shaking.
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Stanford told the wicket, while she was trying to stabilize the passenger, she was approached separately by two flight attendants, who questioned her references even after she had provided her medical license.
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The experience was "confusing," she said. "The validity of me as a doctor is in question."
Stanford, obesity medicine specialist, scientist, educator, and policy maker at Massachusetts General Hospital and Harvard Medical School, according to the Boston Globe, told the series of events at the exit.
After her siege companion told her that she was suffering from a panic attack because of the fear of flying in small planes, Stanford attempted to calm the woman down. "I was trying to talk to her like she was my friend," she says to the World. "A lot of things were going on for her and my goal was to make her as calm as possible."
Stanford was quickly approached by an air hostess who asked her if she was a doctor, she said at the exit. She answered "yes" and showed the woman her medical license. The flight attendant then replied, "So you are not a chief medical officer," says Stanford. We do not know if she asked him if she was a psychiatrist or a neurologist or if she was an important part of her job. After the departure of this assistant, a second approached and asked for her license again. After receiving the document, she asked, "This is your license?" Before leaving.
Delta sent an email and called Stanford, she told CNN, as well as a public response to one of the many messages Stanford sent to the company's official Twitter account since the beginning of the incident. presumed.
"I'm so sorry for your frustration, Dr. Stanford," tweeted Delta. "Please be aware that Delta does not tolerate discrimination for any reason and we take your comments very seriously. We are looking deeper and will contact you directly. "
In a statement provided to PEOPLE, Delta stated, "We thank Dr. Stanford for his medical assistance on the Republic Flight 5935 IND-BOS and we apologize for any misunderstandings that occurred during his exchange with the crew. flight. In the future, we closely monitor relationships with our carrier partner to ensure that their employees understand and apply the policy consistently. "
The statement also notes that "Delta has changed its policy on providing medical referrals in 2016". The brand and its partners "are no longer [require] verification of medical diplomas and obtain the assistance of a professional on the basis of the declaration of the volunteer that he is a doctor, medical assistant, nurse, paramedic ambulance or paramedic. "
Their public response, which uses compatible language with other excuses that Delta tweeted, did not address some of the peculiarities of Stanford's claim.
"I am very disappointed that your policies on #Diversity have not brought about any change," she tweeted on Tuesday. "As a #blackwoman doctor who showed my #medical license to help a passenger on DL5935, your #flighting attendant still did not believe that I was a # doctor."
"#Biasinmedicine is very present in everyday life, "She said in a message – writing in another Wednesday,"It's really a shame! We can not continue like this. We are physicists!"
"It's unfortunate," she wrote. "As a native of #Atlanta, it is sad to see that even with my medical license on board, I was asked: "So, is this YOUR license?"
A representative of the airline shared with PEOPLE a policy that stated: "Delta does not tolerate any form of discrimination, and we take all concerns expressed very seriously."
The phone call did not satisfy Stanford either.
"So I talked with @Delta and I left the conversation very uncertain about the possible changes," she wrote on Twitter Wednesday. "Summary: Flight attendants thought I was a # therapist despite #MDlicense. They will make sure this problem is fixed. Thank you for being a #skymiles member, "said Stanford. "Really ?! $ #Iamadoctor."
Stanford's complaints encouraged others to speak on his behalf. Tamika Cross, an OB-GYN whose account became viral in 2016 after claiming that a Delta flight attendant had refused to let her help an insensitive man.
Delta is excused from crossing at the time and, according to The Washington Post, published the policy change that no longer required health professionals to provide their identification information before assisting passengers.
"Have you learned anything from the incident of Dr. Tamika Cross?"One of Stanford's fans asked Delta on Twitter. "Dr. Stanford is one of the most accomplished and talented doctors I know. Shameful!"
Coincidentally, Stanford had recently attended a conference in Boston where Cross was the keynote speaker.
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