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Tesla President and CEO Elon Musk said on Sunday that the electric vehicle manufacturer will soon be bringing in most of the collision repairs in-house – a promise he made at the company's annual meeting of shareholders in June. .
He acknowledged that some body repair shops are able to quickly turn a Tesla customer's car after an accident.
When Tesla develops its own collision repair service, the goal will be to make each vehicle "better than before".
Musk also suggested that Tesla has an advantage over out-of-date body repair shops, with regard to timely service. "Exterior repair shops are all-around jobs, which means supporting thousands of makes and models." Tesla's collision repair is specialized in three areas, "he wrote. "Having all the parts in stock and not waiting for insurance approval also makes all the difference."
Ron Arth, Oakland, California, owner of the repair shop, George V. Arth & Son, told CNBC he did not know how Tesla could repair his vehicles without waiting for insurance approval . his books while he works approvals. "Body repair shops have to document everything we do and justify it to get paid for the repairs," he said.
"I think the whole concept of Tesla is great, ideologically, and many manufacturers are looking for their designs," Arth said. "But I think they need to revisit how to deal with body repair shops of all kinds, certified, independent, etc."
Art stated that the ultimate goal of Tesla "should be to repair cars safely and properly for customers wherever they seek service.That way, they will be happy with their car, in the long run." I'll get back to you. "
When a Tesla arrives in Arth's shop, the automaker asks his team to drive parts into one of his showrooms or service halls, he said. Other major automakers, on the other hand, usually deliver parts to collision shops and give them wholesale discounts.
Spare parts for Tesla vehicles are also not widely available. No big company makes them.
Arth's company repairs about 100 vehicles a month and has worked on at least a dozen Teslas, he added.
Musk acknowledged on Twitter that spares are not plentiful, but he promised a fix: "The service and parts offering in general will be Tesla's top priority after the delivery of the crazy logistics in the coming weeks. "
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