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Ford has agreed to fund 100 percent of the repair costs for thousands of customers affected by the overheating of 1.0-liter EcoBoost engines.
The problem concerns 44,682 Ford with defective coolant hoses, which can lead to overheating of the 1.0 liter supercharged EcoBoost engine. Some cases left customers with five-digit bills for new engines – although in many cases these were at least partially funded by Ford.
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Ford has now stated that it "must go further to ensure reasonable repair costs" and will introduce a "100% repair cost" policy for engine failures "related to a possible overheating of the engine. , 0 liter. ". The company will also apply this policy retrospectively, so that customers who have already paid for repairs are online to receive refunds.
In March 2015, Ford announced an aftermarket service action to degas the 1.0-liter EcoBoost engine hoses. Defective hoses were installed on 44,682 cars, such as the Fiesta and Focus, built between October 2011 and October 2013. According to Ford, 96% of the problem engines were the subject of work. repair.
A statement released by the company said: "British owners must contact Ford by sending an email to [email protected] with [their] Vehicle registration number. It will take time to thoroughly review the previous cases, but we will respond to any correspondence. "
Ford also highlighted a separate reminder of examples of its 1.6-liter EcoBoost engine on Kuga, Focus, C-MAX and Fiesta ST. This affects 15,200 cars and may result in localized overheating that can lead to cracking of the cylinder head, which can result in pressurized oil leakage and engine fire "in extreme circumstances".
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