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MoviePass, makers of an increasingly complicated and unsustainable movie ticket subscription service, experienced a major crash on Friday that left users in the cold (or so you were in California and trying to find a place with air conditioning, in the heat). Now, MoviePass subscribers who have been turned off by technical difficulties can get a refund.
Problems started early Friday night when reports began to flood because MoviePass subscribers were unable to check the films for which they were booking tickets. As a result, a number of people who went to the theater decided to pay out of pocket for a ticket. MoviePass offers refunds to affected subscribers, according to The Verge.
"Users are welcome to buy pocket tickets and we will issue a refund," MoviePass told Twitter on Friday night. The company confirmed the program on Saturday and rolled out some "significant stability changes" to address the problem. He also recommended to his users to make sure that the MoviePass application is up to date before leaving to go to the theater.
For users seeking to take advantage of the refund program, here is what MoviePass will require, through the company's Twitter account : send a message to the company via the MoviePass application and send a "full receipt" of the purchase, including the title of the film, show time and the theater. MoviePass will process the information and provide a refund.
Determining how to send a message to MoviePass is a kind of pain if you do not know where to look. Open the application, go to the Account tab, scroll down to the Help header and select the Help menu. Select a category. In this case, the "registration and refund problems" are the most relevant, then select a question. ("I've encountered an application error and I had to buy my pocket ticket. Can we pay it back?" Should do the trick.) At the top right, he There is a button that says "Contact us".
While MoviePass apparently has the problem under control, the crash could not come at a worse time for the company. It has just launched its new pricing, which increases from $ 2 to $ 6 for popular movies and sessions. In addition, it was the opening night of the latest Marvel film, Ant-Man and the Wasp . MoviePass or not, the movie did well, expected to make $ 82.4 million this weekend, by deadline.
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