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Google CEO Sundar Pichai sent a company-wide e-mail on Friday, which was obtained by Axios, denying any effort to politically bias the company's search results and pointing out that Google must stay politically neutral.
Why is it important: The Wall Street Journal reported Thursday that Google staff members have been looking for ways to adjust search results after President Trump's first travel ban in 2017 – heighten Conservative anger over Google's censorship and conservatives. bias in the search results.
What they say: "It is important to me that our internal culture continues to strengthen our mission of organizing global information and making it universally accessible and useful. Recent articles refer to an internal email to suggest that we are compromising the integrity of our research results for a political purpose. "The email from Pichai has been read." It's absolutely wrong. We do not favor any political product in our products. The trust of our users is our greatest asset and we must always protect it. If a Googler undermines that trust, we will make him responsible. "
There is no evidence that Google has already incorporated political prejudices into its search algorithms. After the story of the newspaper reporting the 2017 internal discussions on adjusting search results, Google pointed out that none of the ideas discussed had been implemented.
And after: The Justice Department is scheduled to meet next week with state attorneys general to assess action against Google and other major online platforms.
The complete email:
Hi googlers,
Recently, there has been some news about how we approach our work – in particular, how we present our research results. We feel privileged to create a product that provides instant access to information for everyone, anywhere in the world – whether you're an MIT PhD student or a student from around the world using a computer for the first time. We have billions of people relying on us for accurate information and we have a deep sense of responsibility for delivering the highest quality results.
It is important to me that our internal culture continues to strengthen our mission of organizing global information and making it universally accessible and useful. Recent articles refer to an internal email to suggest that we are compromising the integrity of our search results for a political purpose. This is absolutely wrong. We do not sell our products to promote a political agenda. The trust of our users in us is our greatest asset and we must always protect it. If a Googler undermines that trust, we will hold them accountable.
As we move forward in our mission, we must remain rooted in our values, the first of which is to respect the user. Not just a user … everyone. We build products for people of all walks of life and beliefs, and we have strong policies to ensure our products remain free of bias. As we enter the US election season, this commitment needs to be reaffirmed. Although we remain faithful to our long-standing principles, Google itself is and must continue to be non-partisan.
Our second value is to respect opportunities. Working at Google involves a huge responsibility, not only to do the right thing, but to accomplish important tasks. The decisions you make have the potential to affect many people and each decision (large or small) defines what Google is. We have a long-term incentive to make the right decisions to make our products work for everyone.
Our third value is to respect each other. We are a global company with more than 80,000 employees in nearly 60 countries and a wide range of political opinions. But we all have something very important in common: we've joined Google to create products that make life better for everyone. Google is not a place where we can solve all our individual differences. It is a place where we meet despite our differences to continue our mission.
We must ensure that our culture continues to reinforce this goal. I look forward to working with you all for this purpose.
– Sundar Pichai
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