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Sam's Club logo at Sam's Club in Pittsburgh. (AP Photo / Gene J. Puskar)
Sam's Club plans to open a cashierless store in Dallas with smart shopping lists, augmented reality and other features. The new store, renamed Sam's Club Now, will require a mobile app to make purchases and check out. However, the warehouse is not eliminating human employees, now called member hosts, who will continue to help customers. Sam's Club appears to be the latest retailer at Amazon Go stores.
At 32,000 square feet, the new location in Dallas will be one of the most popular Sam's Club stores. Shoppers will use the Sam's Club Now app inside the store while associates or member hosts will become concierges. Jamie Iannone, Chief Executive Officer, SamsClub.com and Executive Vice President of Membership and Technology, explains, "Our associates are key to bringing this experience to life, which is why we're introducing a new role called the Member Host. These associates have the concierge of the club.
Melons are displayed at Sam's Club store in Rogers, Ark. (AP Photo / Danny Johnston)
The new store will be used as a technology lab for Sam's Club. Customers will have access to auto-filled smart shopping lists, which will use machine learning and purchase data. The app will allow for voice search navigation with maps that will turn into beacon technology over time. Sam's Club will also offer one-hour club pickup through the app, so you can order online.
Augmented reality will become a bigger part of the app over time. For instance, Sam's Club hints it can transform your shopping cart into a "pirate ship" or "rocket." Other uses for this technology may include the following:
Amazon Go store started the model that allows customers to scan an app on their phone before entering the store, grab what they want from the shelf. Amazon links on cameras and sensors to track purchases. Likewise, Sam's Club Now requires customers to download its app before shopping. However, at least for now, the rest of the process will be different in Dallas. At Sam's Club Now, shoppers will scan their app, fill their cart and have a store associate will scan a code on their phone at the end. It is still faster than traditional checkouts and eliminates lines.
Based on how Amazon Go and Sam's Club is going to operate. Instead, it will shift their job to restocking or customer service. Automation, apps and other technologies are taking over many tasks, but they can not replace a person at this time.
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Sam's Club logo at Sam's Club in Pittsburgh. (AP Photo / Gene J. Puskar)
Sam's Club plans to open a cashierless store in Dallas with smart shopping lists, augmented reality and other features. The new store, renamed Sam's Club Now, will require a mobile app to make purchases and check out. However, the warehouse is not eliminating human employees, now called member hosts, who will continue to help customers. Sam's Club appears to be the latest retailer at Amazon Go stores.
At 32,000 square feet, the new location in Dallas will be one of the most popular Sam's Club stores. Shoppers will use the Sam's Club Now app inside the store while associates or member hosts will become concierges. Jamie Iannone, Chief Executive Officer, SamsClub.com and Executive Vice President of Membership and Technology, explains, "Our associates are key to bringing this experience to life, which is why we're introducing a new role called the Member Host. These associates have the concierge of the club.
Melons are displayed at Sam's Club store in Rogers, Ark. (AP Photo / Danny Johnston)
The new store will be used as a technology lab for Sam's Club. Customers will have access to auto-filled smart shopping lists, which will use machine learning and purchase data. The app will allow for voice search navigation with maps that will turn into beacon technology over time. Sam's Club will also offer one-hour club pickup through the app, so you can order online.
Augmented reality will become a bigger part of the app over time. For instance, Sam's Club hints it can transform your shopping cart into a "pirate ship" or "rocket." Other uses for this technology may include the following:
Amazon Go store started the model that allows customers to scan an app on their phone before entering the store, grab what they want from the shelf. Amazon links on cameras and sensors to track purchases. Likewise, Sam's Club Now requires customers to download its app before shopping. However, at least for now, the rest of the process will be different in Dallas. At Sam's Club Now, shoppers will scan their app, fill their cart and have a store associate will scan a code on their phone at the end. It is still faster than traditional checkouts and eliminates lines.
Based on how Amazon Go and Sam's Club is going to operate. Instead, it will shift their job to restocking or customer service. Automation, apps and other technologies are taking over many tasks, but they can not replace a person at this time.
