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Financial and personal data have been stolen from hundreds of thousands of British Airways customers who have booked online in recent weeks, thus prolonging a series of embarrassing technological incidents for the British airline.
The flights took place during a data breach that affected bookings made on the airline's website and application between August 21 and September 5, the parent company, International Airlines, announced late Thursday.
About 380,000 card payments were "compromised".
BA President and CEO Alex Cruz said the carrier was "deeply sorry" for the disruption caused by criminal activity.
"We take the data protection of our customers very seriously," he said.
The airline also apologized to its customers in a full-page ad in the UK Metro newspaper on Friday.
In May 2017, the carrier was faced with a computer system failure caused by a power supply problem near London's Heathrow, which blocked 75,000 customers at the busiest airport in the city. Europe during a holiday weekend.
His general manager said he would take steps to prevent such an incident from happening again, but in July he was forced to cancel and delay flights out of the same airport due to computer system problems. provider.
IAG stated that the data breach had been resolved and that the website was functioning normally, and that no details of travel or passport had been stolen.
He communicated with the customers concerned, but advised those who thought they had been affected to contact their bank or credit card provider.
The airline had launched an investigation and notified the police and other relevant authorities.
Investors were naturally concerned about the news and IAG's shares fell sharply in the open market on Friday. In the first few minutes of trading, stocks fell 4%.
