Taco Bell: A Spanish-speaking employee refused to take control of an English-speaking customer

Taco Bell broke up with an employee captured in a video telling a woman driving a car in Florida that she could not take her order because no one working at the store spoke English.

The video was posted Wednesday by Alexandria Montgomery. She saw her, as well as at least one other person, in a car on the porthole of a Taco Bell in Hialeah, a town north of Miami Airport where the Latino predominates.

It's unclear what happened before the camera started filming, but the video begins with Montgomery asking the Taco Bell employee why no one speaks English.

"Nobody at the back speaks English?" She asked. "So you can not take my order?"

Taco Bell's employee at the window tells her that she can not.

"There is no one here who speaks English," says the woman. "Mi vida, I have a car behind you."

The difference between the two is steadily increasing in the next few minutes. Despite the fact that the woman in the car speaks English and the Taco Bell employee speaks Spanish, both seem to be able to conduct a rudimentary conversation.

"I want to order food!" Says Montgomery. "The line is going to be delayed because I want to order. They will not get their food because I want to order. "

The employee closes the pass window. She opens it again a few moments later and asks the car to move.

"I have a command behind you," she says. "There is no one who speaks English."

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The incident continued to be uglier, and the employee threatened to call the police.

"It's America. It's not taken the whole population," Montgomery shouts.

Hialeah is a city of about 240,000 inhabitants, according to government estimates; 227,000 of its inhabitants are of Latin American origin, more than 94%.

The employee of Taco Bell said to call Luisa at the end of the video. Taco Bell declined to answer questions about the incident, but issued a statement saying it "does not meet our expectations of customer experience."

"We worked quickly to solve the problem with the client to ensure that it does not happen again," the statement said, noting that the employee no longer works for the company.

The video drew attention after being covered by local media, including the Miami Herald. Conservative media such as the Drudge Report, Daily Wire and Fox News have taken her to a wider audience.

"Is not Florida part of the United States? "Was the service refused because the workers behind the window are illegals who do not know English? Unbelievable."

But there are indications that the conflict was not, in fact, related to language.

At one point, another employee approached the window to talk to his colleague, asking him to give him a menu. But the employee says she does not understand what the people in the car said, and later, "I do not want to".

Montgomery, who is black, said on Facebook that she thought the episode was more motivated by racism than the worker's inability to understand her.

"Taco Bell in racist Hialeah," she wrote. "This lady understood what I said, but I did not want to take my order."

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