Taco Bell employee refuses to serve customer who does not speak

HIALEAH, FLA. –

A Taco Bell employee was fired after refusing to serve a client who did not speak Spanish.

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Alexandria Montgomery returned to a Taco Bell player around 10:30 pm Wednesday, hoping to get a supreme combo at two chalupas, but her run to the border was interrupted by a language barrier, reported WTVJ.

"Honey, I have a car behind you," said a restaurant employee in Spanish in the video more than three minutes before closing the drive by the window, reported the Miami Herald. "Can you move please? I have an order behind you. There is no one who speaks English. This is not my problem. It's Hialeah "

Montgomery answers:

"It does not mean anything. Cuz is Hialeah. It is America. Y & # 39; all do not take the whole population. "

Another restaurant employee comes to defuse the situation.

"She does not want to help me because she does not speak English, but you know the menu," Montgomery said. "You work here, so you know what I'm talking about if I say I want number 6 on the menu You understand what I'm saying to you, as if you do not close me completely because you do not speak English, that's Is not fair.

Montgomery eventually left without making his order.

"I contacted the manager and after explaining to her what had happened, all she's done, is to apologize and say thank you and let me know. Call was disconnected, "Montgomery told el Nuevo Herald.

Taco Bell replied.

"(The incident) does not meet our expectations for customer service," said Taco Bell at El Nuevo Herald. "We worked quickly with the client to make sure this did not happen again."

Montgomery stated that the employee had been fired and that she had been offered a $ 100 gift card.

"A gift card will not only solve the problem, it will not do me justice," she told WTVJ. "Do not try to sweep it under the carpet."

Hialeah, near Miami, has one of the largest Hispanic populations in the country. About 89% of them speak Spanish as first or second language and 94% of residents are considered Hispanic or Latino, reported the Miami Herald.

"I understand that everyone in Miami does not speak English, and that's fine, but if she was willing to work with me, I think the result would have been different," Montgomery said later.