Tesla helps its customers get out of Hurricane Florence

As Hurricane Florence heads to the East Coast, it has already issued evacuation orders for more than 1.5 million Americans currently in the race. And Tesla Inc. (TSLA) helps its customers get out of trouble.

With much of Tesla's installed base and infrastructure located somewhere on the road to Florence, Tesla opens up free access to the company's supercharging network and frees up additional capacity on certain configurations to help reduce the problems. Autonomy of Tesla Owners.

Assigned vehicles see notifications like this appear on the touch screens of their cars:

"We're temporarily giving your car access to extra battery capacity and free overeating in anticipation of Hurricane Florence, which we hope will give you peace of mind and warn you before you return." your car." at its original configuration in mid-October … Safe Journeys! "

This is not the first time that Tesla has unlocked these features for free because of weather conditions: September 2017, the firm did the same in Florida for Hurricane Irma.

Previously, Tesla offered Model S and X vehicles with a 75 kWh software-lockable 60 kWh battery to reduce the cost of manufacturing another battery configuration. These are the cars that benefit from the increased capacity.

But with model 3 becoming more and more common, Tesla's decision to offer a free Supercharging is also an interesting move. Most model owners 3 pay for electricity used by Superchargers (right now, homeowners pay 22 cents a minute in North Carolina when they charge more than 60 kWh).

Tesla currently has approximately 39 load compressor sites in operation or under construction in North Carolina, South Carolina and Georgia.

This unannounced decision on the part of Tesla has a lot to do with the company's customer satisfaction rate topping other brands in this year's Consumer Reports survey.

Despite all the tragedies surrounding Elon Musk and the continued rise of Model 3 this fall, the drama can only grow in the third quarter of this year, continue to boost customer loyalty in recent years, another upgrade cycle is being considered.

On the other hand, the imminent storm and the resulting power outages will likely aggravate the frustrations of Tesla Energy 's customers who are currently waiting for Powerwall energy storage, which remains subject to stringent constraints. supply.