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Tesla Inc.'s vehicles are seated on a truck to be transported to the company's manufacturing facility in Fremont, California, United States. Photographer: David Paul Morris / Bloomberg
One of Elon Musk's super powers is his ability to persuade people to do anything, including working for him for free.
Several Tesla owners have responded to the CEO's Twitter request for volunteers and have come to vehicle distribution centers during the weekend to help the electric car maker get out of the delivery logistics hell .
A Tesla owner described in detail his volunteer experience at the Fremont Service Center where Reddit worked with bored and frustrated landlords in crowded waiting rooms to familiarize them with the vehicle and teach them how to use it.
Some people were very frustrated with waiting, I understand, but having someone to talk to makes things a lot better. Most people did not have the application yet, so explaining how it worked took time. Mention other apps and websites that might be useful (the Plugshare app is virtually mandatory for finding charging stations). When there were problems with the cars and the delivery men were trying to solve the problem, I was able to talk to angry people to talk to them about my own delivery experience. My car had problems, I was not happy, but Tesla took care of EVERYTHING. It was a big one. Find a way to say politely "I know it's frustrating, but trust Tesla will do things right, I would not be there if they did not do it".
Others have posted photos of their volunteer day on Twitter:
But the response on Twitter has not been universally positive, with several posters highlighting the irony of using volunteers after announcing a planned 9% layoff of its off-line workforce to increase its profitability:
However, volunteers are not the only tactic used by the company to boost vehicle deliveries at the end of the quarter. Tesla keeping service centers open until 10 pm and "5 minutes sign and drive" process, according to Teslarati.
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Tesla Inc.'s vehicles are seated on a truck to be transported to the company's manufacturing facility in Fremont, California, United States. Photographer: David Paul Morris / Bloomberg
One of Elon Musk's super powers is his ability to persuade people to do anything, including working for him for free.
Several Tesla owners have responded to the CEO's Twitter request for volunteers and have come to vehicle distribution centers during the weekend to help the electric car maker get out of the delivery logistics hell .
A Tesla owner described in detail his volunteer experience at the Fremont Service Center where Reddit worked with bored and frustrated landlords in crowded waiting rooms to familiarize them with the vehicle and teach them how to use it.
Some people were very frustrated with waiting, I understand, but having someone to talk to makes things a lot better. Most people did not have the application yet, so explaining how it worked took time. Mention other apps and websites that might be useful (the Plugshare app is virtually mandatory for finding charging stations). When there were problems with the cars and the delivery men were trying to solve the problem, I was able to talk to angry people to talk to them about my own delivery experience. My car had problems, I was not happy, but Tesla took care of EVERYTHING. It was a big one. Find a way to say politely "I know it's frustrating, but trust Tesla will do things right, I would not be there if they did not do it".
Others have posted photos of their volunteer day on Twitter:
But the response on Twitter has not been universally positive, with several posters highlighting the irony of using volunteers after announcing a planned 9% layoff of its off-line workforce to increase its profitability:
However, volunteers are not the only tactic used by the company to boost vehicle deliveries at the end of the quarter. Tesla keeping service centers open until 10 pm and "5 minutes sign and drive" process, according to Teslarati.
