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Southwest Airlines said that its crew members asked the police to report to the plane upon arrival after receiving the report of fault.
"Southwest crews are trained to handle a wide range of sensitive issues for customers, and we have a zero tolerance for inappropriate behavior on board our aircraft," said the Dallas-based carrier in a statement. "If our crews are made aware of a detrimental situation – whether they are first-hand witnesses or reported by someone else – our flight attendants are instructed to inform the pilots who will ask to the competent authorities to meet the ground plane. "
The case is the latest alleged sexual assault on board a commercial aircraft. Lawmakers, consumer advocates and airline employee unions have spent the last two years drawing more attention to the problem of touching, trial and error or other adverse effects on aircraft, a problem that many fear.
A survey conducted in 2017 with 2,000 flight attendants revealed that 1 in 5 people had been informed of the sexual assault of a passenger during a flight, according to the Association of flight attendants – CWA.
The FBI reported that it had formally investigated 63 cases of sexual assault on aircraft during the 12 months ending September 30, 2017. This is the fourth consecutive year of increasing investigations dating back to fiscal 2014, where 38 were conducted.
Critics say that airlines lack clear training for employees to handle incidents of sexual misconduct in flight, including how to safely separate potential perpetrators from other passengers. According to the investigation conducted by the Flight Attendant Association, the police were contacted or met the aircraft at the door in less than half of the cases reported to flight attendants.
A southwestern spokeswoman said the woman was moved to the front of the plane after reporting the assault and was quickly disembarked during the landing.
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