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A 19-year-old crewman says Thomas Cook's cabin crew threatened to leave her in Greece because of her strawberry allergy – which meant they could not serve as strawberry-based products During the flight.
(SWNS.com)
A woman flying to Manchester from the Greek island of Zakynthos on a Thomas Cook flight last Thursday said she was threatened by airline staff because of her strawberry allergy.
Chloe Fitzpatrick, 19, and her boyfriend Matthew Higson allegedly flew out while Fitzpatrick informed the crew of its allergy to all strawberry products.
According to the Lancashire Telegraph, the crew of the airline told Fitzpatrick that they would make an announcement to other passengers. However, shortly after the two men took their seats, a member of the airline staff came and told Fitzpatrick that she was "not comfortable" with 39 have a person allergic to theft, reports the Telegraph.
Chloe Fitzpatrick, 19, and her boyfriend Matthew Higson allegedly flew out while Fitzpatrick informed the crew of its allergy to all strawberry products.
(SWNS.com)
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The 19-year-old claims that she was told to find her own way home.
"I was told to go home," she told Lancashire Telegraph. "[The crew member] then listed the times when other passengers who had been denied flying because of their allergies. "
"She said the pilot was in agreement with her and was not comfortable having such a passenger on board," Fitzpatrick continued. "I was then told that it was an unfair wait to deny other passengers full access to the on-board menu."
Fitzpatrick said that he had been told that the flight would not cover a person "at the expense of the other 200" in the plane.
She was diagnosed with allergy at the age of 10 months.
(SWNS.com)
"The manager then asked if she could serve the products solely to customers at the front of the plane," Fitzpatrick told The Lancashire Telegraph. "She seemed not to understand the concept of an airborne anaphylactic allergy. I felt belittled and patronized and embarrassed by my condition.
However, the airline crew agreed to remove the strawberry products from the sale for the duration of the flight, and allowed Fitzpatrick to remain on the plane.
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Fitzpatrick, who was diagnosed with allergy at the age of 10 months, said she always advised the cabin crew of her allergy when she travels and that she "s not sure. she never had a problem.
"I feel very badly welcomed by Thomas Cook and I have trouble understanding the difference in attitude of the cabin crew on our way to Zakynthos compared to the way I was treated in the flight back. On our first flight, the cabin crew was so understanding and could not have done more for me, "she said.
"I hope that lessons can be learned from my experience and that they will review their cabin crew training," she added.
Thomas Cook Airlines chose to leave it on the flight and did not serve strawberry products.
(IStock)
Thomas Cook Airlines told Fox News that it was up to the captain and crew to decide on the best course of action for passenger safety.
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"The safety of our customers and crew is always our first priority. When a customer tells us that he is suffering from an allergy, the cabin manager will share the information with the captain and the crew as part of their pre-flight briefing in order to decide of the best course of action, depending on the severity of the allergy.
"In talking with Mrs. Fitzpatrick and the captain, the cabin manager made an announcement to all customers asking them to refrain from opening products containing strawberries that they could have carried on board. flight."
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