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A Cambridge Pret a Manger customer, who had a serious allergic reaction at the restaurant in 2012, wrote an open letter to Pret's CEO, claiming that the company had the chance to save a 15-year-old girl who died after eating an unlabeled Pret. Had Sandwich considered his warning six years ago?
Chip Colquhoun, who lives near Huntingdon, was asked to contact Pret again after the channel was criticized by a London coroner on Friday, September 28th during the investigation of the French Natasha Ednan-Laperouse, aged 15. years, died from anaphylaxis. on a BA flight in 2016 after biting into a Pret sandwich containing sesame.
The coroner said that Pret's allergy labeling was "inadequate" and announced its intention to report to Environment Secretary Michael Gove on whether large companies should be able to benefit regulations allowing for reduced labeling of in-store products.
Aged 34, suffering from seafood allergy, he stated that when he had urged general manager Clive Schlee to affix labels on Pret's food, this one would have told him that ############################################> 39 he would not accept the addition of labels as he did not want restaurants as outlets for stationery.
Mr. Schlee reportedly made these remarks to Mr. Colquhoun in March 2012 after his throat closed at a Cambridge Pret. Mr. Colquhoun testified that he ate an untagged envelope containing gray shrimp sitting on a shelf labeled "avocado salad wrap (vegetarian)".
A spokeswoman for Pret responded to Colquhoun's claims: "We are sorry for Chip's experience and we will contact him to apologize. We have improved the way we provide information on allergens and we know that there is still a lot to do. "
Mr. Schlee, CEO of Pret, made the following statement Friday after the coroner's decision: "We are deeply sorry for Natasha's death. We can not begin to understand the pain that her family has gone through and the pain she continues to feel.
"We have heard all the family of the coroner and Natasha have said this week, and we will learn from them.
"At Pret, we all want to see a significant change from this tragedy, and we will make sure that happens."
Security Issues Raised by Cambridge Pret Client in 2012
Colquhoun, who works as a professional storyteller, said he had an allergic reaction when he bit a non-labeled Pret film on the Cambridge Petty Cury site. The film had been placed on a shelf where it was written: "Avocado Salad Dressing (Vegetarian)". He said that his throat had immediately begun to seize him and that he had burst into a "luminescent pink eruption".
Mr. Colquhoun said the store manager had left his patronage mark when he had expressed concerns about the dangers of labeling the chain's allergies. He intensified his complaint. He was then contacted by Mr. Schlee.
Chip recalls an allergic reaction to Cambridge Pret in 2012
Vegetarian and allergic to shellfish, Chip was reassured when buying an unlabeled package on the store shelf, titled "Avocado Salad Packaging (Vegetarian)".
It was only when he bit into his scarf that he realized that he had swallowed some of the shrimp.
He recalled: "The moment he enters my mouth, my throat began to seize.
"This opportunity in this Pret store was the first time I managed to swallow crustaceans.
"What I had, because I had ingested part of it, was a luminescent pink rash along my leg.
"I'm a vegetarian, so normally I do not have to worry about these things, I was very lucky not to suffer too much." As soon as my throat began to seize me, I I realized what had happened.
"I was there with friends and we sat down waiting to see what would happen.
"I was sitting waiting to see, would I vomit or melt away?" After 10 minutes when it was clear that the far north was coming, it was at that moment that I went to see the director. "
Mr. Colquhoun said Cambridgeshire Live: "I wrote him a complaint via the website and I connected with Clive [Schlee, CEO].
"He asked me to talk on the phone and what he told me was that their policy was not to label their food as it slowed everything down."
Mr. Colquhoun said in their conversation that it is more important to be effective in the Pret experience than to be concerned about health and safety.
Mr. Colquhoun added, "I told him over the phone" there are so many cafes, restaurants and bakeries and things where people scribble and stick to them – how can that be a bad thing to make " ? "
Mr. Colquhoun claimed that Mr. Schlee was concerned that more labels would not give the appearance of a stationery store and that they would produce their fresh food in the shop.
He claims that he was finally offered a "box of wine" as compensation.
Mr. Colquhoun said that he was stunned by the offer, but that the case disappeared. He said he accepted compensation in the form of a food donation to Cambridge Homeless Shelter, Jimmy's, and boycotted the chain of stores.
Mr. Colquhoun said: "I said [to Mr Schlee] I really want the Cambridge store manager to learn a lesson for his attitude. In addition to all that he [the manager] had been incredibly condescending and completely downplayed the fact that I could have died from this accident.
"I said I wanted this guy to bring himself some Pret food at Jimmy's overnight shelter in Cambridge so that if nothing else could pull something good."
Coroner's decision urges Colquhoun to contact Pret again
After hearing about the decision regarding the death of Natasha Ednan-Laperouse, Colquhoun was asked to write again to the CEO and to contact the press to express his concerns.
Mr. Colquhoun said: "Having heard about the investigation and thought about how they had received a warning five years before Natasha took this bite, they had a warning about what could happen.
"They were very lucky, it did not happen to me that day, it was possible and now five years later, it's much more serious.
"I sent it as an open message to let people know that they could have learned their lesson."
On September 28, 2018, Mr. Colquhoun sent an e-mail to Mr. Schlee and members of the press. It includes a portion of an email that Mr. Schlee sent him in 2012 after notifying him of his allergic reaction.
The letter reads in part as follows: "Clive, I have just heard of the death of Natasha Ednan-Laperouse as a result of the cover of the investigation.What makes me sick is that you would have could have prevented it – because the same thing happened to me FIVE YEARS BEFORE You remember? Maybe your e-mail below will refresh your memory.
"I'm the guy whose throat started to close around a shrimp, bought at a Cambridge branch where this envelope was mistakenly found behind a vegetarian label." I then said to the manager: "I could have died! "His condescending response was:" Aw … But you did not do it, did not you? "
In the letter, Mr. Colquhoun stated that Mr. Schlee had apologized to him. Mr. Colquhoun also reiterated his assertion that Mr. Schlee's response included a comment that Pret resembles a stationery store if they added labels to their food.
The letter goes on: "I warned you, I told you it was ridiculous to prioritize the cost of the stationery in relation to health and safety, and you clearly did not listen.
"Now, this poor girl has died after suffering almost the same fault as me, I really hope you will learn this time – even if it means that your reckless chain is withdrawn from our streets. – Colquhoun's Hideaway"
Investigation into the death of Natasha Ednan-Laperouse
Sitting at the Coroner's Court of West London on Friday, September 28, Coroner Dr Sean Cummings said: "Natasha Ednan-Laperouse died of anaphylaxis in Nice on July 17, 2016 after eating a baguette purchased from Pret A Manger at London Heathrow Terminal 5.
"The baguette was made according to Pret's specifications and contained sesame to which it was allergic.
"There was no specific information on the allergen on the baguette wrap or on the (showcase) and this reassured Natasha."
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