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"During the climb, the crew forgot to select the purge switch for which the pressurization of the cabin could not be maintained and oxygen masks were deployed," the official said.
Videos of the flight posted online showed passengers wearing oxygen masks, which automatically deploy in case of pressure drop.
"I've seen a lot of people bleed from the nose," passenger Joel D'Souza told CNN. "I took off my oxygen mask for a second and I felt so stuffy and hot in the cabin." There was no announcement from the team and nobody knew what to do. "
He stated that he and other passengers had since flown another flight about 11:00 am local time.
Jet Airways said the crew of the flight cockpit "was put out of service while awaiting the investigation" and that alternative arrangements were in place for the passengers on board.
For this reason, planes are pressurized to simulate a lower altitude inside the cabin. As the aircraft climbs to high altitude, the cabin is pressurized and as it descends to land, it is gradually depressurized.
Low pressure air is thinner and drier, which can cause nosebleeds.
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