The Starbucks Holiday Cup Offer is taking off

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The Starbucks vacation offer has led to dissatisfied customers. (Photo AP / Eric Risberg, File)

If you went to Starbucks on Friday and you could not get one of his reusable red cups, you're not alone.

And if you tried to access his app to order a drink and you were locked out, you were not alone either.

A number of customers across the United States complained on social media about the inability to get one of the red mugs that Starbucks had promised them to give them if they were ordering one of his holiday drinks.

I was among those who did not manage to catch one of the mugs and I still could not log in to the Starbucks application late Friday afternoon.

"Our sincerest apology, it was not a scheduled maintenance and we are aware of the difficulties faced by customers," said Starbucks on his Twitter account. "We are working quickly to solve them."

However, the error message on my Starbucks application was: "We are not in scheduled maintenance any more, so check back soon."

"We are currently facing a temporary breakdown of our mobile application," said Starbucks spokeswoman Maggy Jantzen. "We continue to welcome and serve customers in our stores."

Jantzen said that each store had a limited number of goblets, "and we are aware that some stores are already missing." If a customer does not receive a free red cup and wants to receive a 50 cent discount on holiday drinks, they can buy a $ 2.50 cup, she said.

It was not clear when the stores would be replenished with red mugs.

It was impossible to miss the fervent promotion of Starbucks on this year's holiday mugs, which were presented Thursday, as well as on his latest drinks. Friday, I received an email from Starbucks at 8:56 pm (Eastern Time), inviting me to "hurry to taste your first taste of the season!"

He praised the company's three drinks: burnt caramel latte, peppermint mocha and grilled white chocolate mocha – and also featured the "Red Reusable Cup Free Limited Edition!"

Starbucks said: "Only today (!), Get a free red reusable cup when you order your favorite holiday drink. * Then, bring it back all season long after 2pm to get 50 ¢ of great drinks. craft. " (* While stocks last, in participating stores.) "

He also enthusiastically promoted the special on social networks.

That being reassured, I decided to let the morning crowd dissipate at my local Starbucks, where it took me up to 20 minutes to get my drink if I used the window. passage (more on that later). .

Before leaving, I tapped on the Starbucks app on my cell phone to place my order, but to my surprise, I had been disconnected. When I tried to reconnect, I received an error message. And after being able to reconnect, I found that I could no longer access the beverage menu or view my previous orders, and the list of stores I attended was gone.

I left home around noon, thinking that I would simply order my drink at the store. By the time I arrived, the sales clerk told me that the store was running out of reusable cups. I decided to get nothing and I left.

I was 0 years old for 2 years, as they say in the world of baseball, trying to take a holiday drink, and others too.

Starbucks is actively encouraging customers to use the mobile app and the drive-thru features to streamline the time they spend getting their drink. In its earnings report released Thursday, Starbucks said more than 50 percent of the drinks sold in the US are now ordered via the app and / or retrieved from windows through windows. It's 10% in two years.

Starbucks reports that 80% of its new stores have car windows, and notes that stores with in-store service are better than their coffee shops.

But the service was a chaotic situation, as I learned from experience.

I live about five minutes from Starbucks aforementioned and I usually pass my passing order as soon as I get in the car. At off-peak times, such as in the middle of the afternoon, I can simply go to the big screen of orders, give my name and drive to get my drink.

However, if I go there at peak times, we do not know how long it will take to get my drink. Recently, I placed my order at home, then I arrived to find nine cars in front of me. The whole process, from order to collection, took 20 minutes.

By the time I got my glass, the cold foam on top had melted, leaving me with about three quarters of a glass, and the croissant that I had ordered reheated was cold.

Starbucks' customer service was friendly and spent $ 10 on my Starbucks Rewards gold card to make up for this incident, but the setback delayed me for my weekly bowling league and made me swear never to visit again at rush hour.

Of course, I do not have any money in the company, other than what I spend on drinks, and investors were delighted with Starbucks' latest earnings report, boosting its stock by more than $ 6. action Friday, just under $ 65. market ready to close.

But the situation of apps and reusable cups shows how fast consumers can be reckless when they can not get what society has promised them.

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The Starbucks vacation offer has led to dissatisfied customers. (Photo AP / Eric Risberg, File)

If you went to Starbucks on Friday and you could not get one of his reusable red cups, you're not alone.

And if you tried to access his app to order a drink and you were locked out, you were not alone either.

A number of customers across the United States complained on social media about the inability to get one of the red mugs that Starbucks had promised them to give them if they were ordering one of his holiday drinks.

I was among those who did not manage to catch one of the mugs and I still could not log in to the Starbucks application late Friday afternoon.

"Our sincerest apology, it was not a scheduled maintenance and we are aware of the difficulties faced by customers," said Starbucks on his Twitter account. "We are working quickly to solve them."

However, the error message on my Starbucks application was: "We are not in scheduled maintenance any more, so check back soon."

"We are currently facing a temporary breakdown of our mobile application," said Starbucks spokeswoman Maggy Jantzen. "We continue to welcome and serve customers in our stores."

Jantzen said that each store had a limited number of goblets, "and we are aware that some stores are already missing." If a customer does not receive a free red cup and wants to receive a 50 cent discount on holiday drinks, they can buy a $ 2.50 cup, she said.

It was not clear when the stores would be replenished with red mugs.

It was impossible to miss the fervent promotion of Starbucks on this year's holiday mugs, which were presented Thursday, as well as on his latest drinks. Friday, I received an email from Starbucks at 8:56 pm (Eastern Time), inviting me to "hurry to taste your first taste of the season!"

He praised the company's three drinks: burnt caramel latte, peppermint mocha and grilled white chocolate mocha – and also featured the "Red Reusable Cup Free Limited Edition!"

Starbucks said: "Only today (!), Get a free red reusable cup when you order your favorite holiday drink. * Then, bring it back all season long after 2pm to get 50 ¢ of great drinks. craft. " (* While stocks last, in participating stores.) "

He also enthusiastically promoted the special on social networks.

That being reassured, I decided to let the morning crowd dissipate at my local Starbucks, where it took me up to 20 minutes to get my drink if I used the window. passage (more on that later). .

Before leaving, I tapped on the Starbucks app on my cell phone to place my order, but to my surprise, I had been disconnected. When I tried to reconnect, I received an error message. And after being able to reconnect, I found that I could no longer access the beverage menu or view my previous orders, and the list of stores I attended was gone.

I left home around noon, thinking that I would simply order my drink at the store. By the time I arrived, the sales clerk told me that the store was running out of reusable cups. I decided to get nothing and I left.

I was 0 years old for 2 years, as they say in the world of baseball, trying to take a holiday drink, and others too.

Starbucks is actively encouraging customers to use the mobile app and the drive-thru features to streamline the time they spend getting their drink. In its earnings report released Thursday, Starbucks said more than 50 percent of the drinks sold in the US are now ordered via the app and / or retrieved from windows through windows. It's 10% in two years.

Starbucks reports that 80% of its new stores have car windows, and notes that stores with in-store service are better than their coffee shops.

But the service was a chaotic situation, as I learned from experience.

I live about five minutes from Starbucks aforementioned and I usually pass my passing order as soon as I get in the car. At off-peak times, such as in the middle of the afternoon, I can simply go to the big screen of orders, give my name and drive to get my drink.

However, if I go there at peak times, we do not know how long it will take to get my drink. Recently, I placed my order at home, then I arrived to find nine cars in front of me. The whole process, from order to collection, took 20 minutes.

By the time I got my glass, the cold foam on top had melted, leaving me with about three quarters of a glass, and the croissant that I had ordered reheated was cold.

Starbucks' customer service was friendly and spent $ 10 on my Starbucks Rewards gold card to make up for this incident, but the setback delayed me for my weekly bowling league and made me swear never to visit again at rush hour.

Of course, I do not have any money in the company, other than what I spend on drinks, and investors were delighted with Starbucks' latest earnings report, boosting its stock by more than $ 6. action Friday, just under $ 65. market ready to close.

But the situation of apps and reusable cups shows how fast consumers can be reckless when they can not get what society has promised them.

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