These American Airlines passengers had a really disturbing experience. This is how American responded

Business

Upfront, before entering the game: no one died on this American Airlines flight. No one was physically injured at least as much as it was reported.

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But other than that kind of calamity, well, it was a rather uncomfortable and potentially disgusting experience for passengers on American Airlines Flight 663 from Phoenix to Hawaii last week.

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This was also caused by something that I do not think most passengers would have predicted, or that the airline could probably control. And as we learn more about American's response, well, that seems like the kind of thing you'd like a lot more airlines to do.

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The story, the answer and the 11 words you never want to hear you hear from a flight attendant. (To know: "What do you mean, I have to pee in a bag?")

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The only option: bottles and bags

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Last Friday, an American airline (American Airlines 757) was over the Pacific Ocean en route to Hawaii, while all three bathrooms would have been disabled. This means that 187 passengers and six crew members ended up with unattractive options for nature.

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As an American Airlines flight attendant explained in comments on the video (embedded below), men could use a bottle; women could use a bag.

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"I know, it's horrible," says the flight attendant to a passenger in the video. Here's how American Airlines explained everything in an email:

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On August 31, American Airlines flight 663, from Phoenix to Kona, experienced a problem with the washrooms during his trip to Hawaii. It was later discovered that a diaper was thrown into one of the toilets, which also caused a malfunction.

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We are very sorry for the inconvenience that caused the 187 passengers on Flight 663. Our customer relations team will contact all passengers on this flight to apologize.

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At American, the toilets must work properly before departure. If an American flight is in flight and all toilets become inoperative, the flight will fly to the nearest airport for maintenance to correct the situation.

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Due to the location of the aircraft, the flight continued until its intended destination. The question was then corrected upon arrival at Kona and our flight returned to Phoenix as planned.

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The situation developed about two hours east of Hawaii, which means that turning around or heading to another destination would have been an even longer journey.

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30,000 miles AAdvantage

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The situation seems really crazy. Could only one layer really turn off all three bathrooms? Apparently.

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The passenger who recorded the video of the flight attendant told KPNX television:

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You could see the passengers looking at each other in disbelief. There was a woman who, unfortunately, had a toddler who had to use the toilet, and the same thing. She was told that she had to use a bag.

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She opened the bathroom door and grimaced on her face ... we could say that she was going to get sick because of the sight and smell.

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Yeah, it all looks horrible. And the woman who recorded the video and told KPNX, said she had rejected American American Express's clearing offer: 17,500 miles and $ 240 worth of vouchers.

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But it seems that the American has increased his offer - and frankly, I did not know what else they could do in this situation: 30,000 AAdvantage miles, they told me, for each person on the plane.

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This should be enough for a flight anywhere in the continental United States, or even for another flight to Hawaii, if you get it right. (The American rewards table is here.)

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Here, the passenger video shows how annoying it was in the air.

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