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British Airways is grappling with controversy after a "minor technical problem" caused passengers three days late, who found themselves stranded in an airport amidst travel problems. "Data-reactid =" 15 ">
British Airways is struggling with a controversy after a "minor technical problem" caused passengers three days late to find themselves stranded in an airport amidst travel problems.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "The flight of the airline 2036 was to go to London Orlando Gatwick Airport in Florida on Thursday night, where he was immobilized in Florida for 24 hours because of technical problems, New York Post "data-reactid =" 16 "> The flight of the airline 2036 was to get to London Gatwick airport from Orlando, Florida, on Thursday night.It was immobilized in Florida during 24 hours for technical reasons, New York Post reported.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "According to On social media, the airline booked hotel rooms for more than 200 passengers in Florida before they could return to London the next day. "data-reactid =" 17 "> According to On social media, the airline booked hotel rooms for more than 200 passengers in Florida before they could fly back to London the next evening.
Once the passengers boarded the plane on Friday, the plane was quickly diverted to John F. Kennedy International Airport in New York City on Saturday morning.
@British Airways Can you give us information on flight BA2036? We have been redirected to JFK and are currently in an unstaffed check-in area. People are lying on the floor and no staff member is here to provide any information whatsoever.
– Jenny Collom (@Jenflitch) November 3, 2018
This time, the hotel stays were not provided by the airline because of the limited capacity due to the New York marathon.
Instead, passengers were forced to sleep on the ground of the airport terminal without adequate food or communication with the airline.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Some social media interviewees noted that passengers could have found their own accommodations or purchased food at the airport. "data-reactid =" 34 ">Some social media interviewees noted that passengers could have found their own accommodations or purchased food at the airport.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "however, Newsweek reported JFK closed most of its food suppliers in the middle of the night, while the airline did not have staff to explain when the flight could take off. "data-reactid =" 35 ">however, Newsweek reported JFK closed most of its food suppliers in the middle of the night, while the airline did not have staff to explain when the flight could take off.
@British Airways more than 30 hours without sleep, 13 hours without a single meal, stuck at JFK airport after an emergency landing in Orlando. No hotels promised reserved (only for staff). No food, no drinks, no seating, no information, no organization organization pic.twitter.com/gmJ9KsBFPr
– Wendy Murphy (@wendywoobear) November 3, 2018
@British Airways You should be ashamed of your conduct, especially by asserting that you fed us today – unless a packet of chips and two Oreos four hours later in the queue and that nothing be counted during the night. # 60hourdelay #BAneglect
– DJ Jimmy Lee (@DJJimmyLee) November 3, 2018
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "In fact, the airline's social network accounts did not respond to passengers before boarding an emergency plane, which eventually took them to London on Sunday."data-reactid =" 40 ">In fact, the airline's social network accounts did not respond to passengers before boarding an emergency plane, which eventually took them to London on Sunday.
British Airways sent the following statement to Yahoo Lifestyle about the incident.
"We are aware that this was an exhausting and frustrating experience for our customers and we apologized for the long delay in their flight. Our plane was diverted to New York on Saturday morning as a precaution, as a result of a minor technical problem.
"We sent a rescue plane to New York on Saturday morning to bring the customers back to London Gatwick as soon as possible. Guests were re-booked as much as possible and, despite the limited number of hotel rooms available, our field teams took care of our guests in our first class lounge, providing bedding, the food and drinks needed to make their stay comfortable.
The flight landed at Gatwick Airport on Sunday.
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