Ticketmaster Calls Scalping Report "Categorically False" – Rolling Stone

Ticketmaster giant Ticketmaster responded to a covert investigation by CBC News and the Toronto Star, calling the publications reports of the collusion of tickets-scalper "categorically wrong".

Both publications sent reporters to a live entertainment convention in Las Vegas this summer, where Ticketmaster employees would have introduced them on a custom platform called TradeDesk, through which the company helps resellers buy, generating fees. additional for Ticketmaster – basically, by running a mass scalping program.

In its statement on Thursday, Ticketmaster, which belongs to the live entertainment conglomerate Live Nation, says it "does not tolerate employee statements" that provided this information on TradeDesk. While this confirms that TradeDesk is a professional reseller product that allows resellers to "validate and distribute tickets in multiple markets," the seller's code of conduct "specifically prohibits" the behaviors described in the survey.

Read the Ticketmaster declaration below.

It is categorically wrong that Ticketmaster has put in place a program allowing resellers to purchase large volumes of tickets to the detriment of consumers.

The Ticketmaster Vendor Code of Conduct specifically prohibits resellers from purchasing tickets that exceed the posted ticket limit for an event. In addition, our policy also prohibits the creation of fictitious user accounts to circumvent the detection of the limit of tickets in order to collect tickets for resale.

A recent CBC article revealed that an employee in Ticketmaster's resale division recognized that some resellers had up to 200 TradeDesk accounts for this purpose (TradeDesk is the Ticketmaster professional reseller product that allows resellers to validate and distribute tickets in several markets). We do not tolerate statements made by the employee because the conduct described clearly violates our terms of service.

The company had already begun an internal review of its professional reseller accounts and practices to ensure that all of our stakeholders adhere to our policies. In the future, we will put in place additional measures to proactively monitor this type of inappropriate activity.