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Facebook users took Twitter and other social media Friday, to report that they had, without explicit reason, been disconnected from the big blue application. Memes and phrase “So Facebook” quickly emerged during the incident, for which the company apologized on Saturday.
Apparently, the massive withdrawal of an unknown number of people was due to a “configuration change,” the company announced on Twitter. It didn’t explain much beyond that. However, Engadget reported that it appeared those most affected by the incident were iPhone users using Facebook’s version of the app. The outlet said that many users who used Facebook’s two-factor texting authentication were having trouble reconnecting.
According to Downdetector, which provides real-time information on digital service outages, thousands of people reported issues with Facebook on Friday. By Saturday, reports had declined considerably. At the time of publication, 87% of the top reported issues were connection related.
Many users who found themselves in this predicament and used two-factor authentication were eventually able to reconnect, but often had to wait a while before receiving an SMS code. Some users had to upload photos of their username to regain access to their account, by Engadget.
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Although Facebook said it resolved the incident on Saturday, some users were still reporting that they could not log in. In response, Facebook directed users Report the issue on Twitter to their Help Center for assistance. Oddly enough, on Twitter, Facebook specifically directed users to a IPhone app help page, which could support the theory that this was an iPhone problem.
“On January 22, a configuration change caused some people to log out of their Facebook accounts,” Facebook said. USA today the Saturday. “We investigated the issue and fixed it for everyone earlier today. Sorry for the inconvenience. ”
Gizmodo reached out to Facebook to ask if he had any further comments on the matter, given that some users are still having difficulty logging into their accounts.
“We are aware that some people are having trouble reconnecting to their Facebook account after last night. Individual connection issues may vary, and we encourage anyone who might have a problem to visit our Help Center for advice on their specific situation, ”a Facebook spokesperson said in an email containing a link. to his iPhone application help center page.
Update 01/23/2021, 7:00 p.m. ET: This post has been updated with additional comments from Facebook.
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