Verizon tells users to turn off 5G to save battery, regrets it

In an effort to be helpful, Verizon accidentally stuck its foot in its mouth on Sunday, then back out in fury.

In a Sunday tweet, who was spotted by the edge, Verizon Wireless CS said customers that if they experience a more severe battery drain than usual, they should enable LTE. As Verge explains, the implication of this tweet prompts customers to turn off 5G on phones that have it.. Considering Verizon big push towards 5G, that sounds a little weird.

“Are you noticing that your battery life is running out faster than usual?” Verizon wrote in the tweet. “One way to help preserve battery life is to enable LTE. Just go to Cellular> Cellular Data Options> Voice & Data and hit LTE. “

One Twitter user pointed out this irony. Verizon responded to user, but hasn’t really responded to their previous battery advice, choosing instead to talk about 5G speeds. The original tweet about preserving battery life by switching to LTE has since been deleted, although you can see 5G reply under.

Gizmodo has reached out to Verizon for clarification on whether it really tells customers to turn off their 5G to conserve battery life. We will make sure to update this blog if we have any news

As Mashable points out, 5G could very well be the cause of battery drain on some phones. Lots of new features and technologies don’t work as expected at first, which makes sense.. In addition, 5G is a work in progress in the USA To approach this in a roundabout way is a little off-putting. Of course, if Verizon came out and categorically stated that 5G could be the cause of battery drain, some people might get cranky, which is also understandable given everything. the fanfare around 5G. But at least that would be the truth.

Quick research finds other companies have fixed this issue without creating a mess PR situation. Samsung, for example, has dedicated a support page to the issue of battery discharges on the 5G service. The manufacturer acknowledged that this problem was legitimate and explained that it was due to a limitation of current 5G networks, but that this would improve as 5G networks developed. Huawei also addressed the issue on a support page, stating that on a 5G network, more bandwidth is consumed online, and therefore more power can be consumed.

See Verizon, transparency is not that difficult.