Warning: Samsung smartphones being paralyzed by the latest update, a factory reset is required



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In the United States, Samsung is under fire after a software update earlier this week. would have locked multiple users of their Galaxy S10 and Galaxy S10 Plus devices, with only a factory reset proposed as a solution.

"I have updated my phone with the latest software update, "reported a landlord on Samsung support site. "When he restarted, he asked me for a password to access my device, even though I never set up my phone with a password to access it." I spoke with the assistance of Verizon and Google and both recommend a factory reset. "

The official advice of a Samsung Care Ambassador was the same: "I am sorry to hear that your phone is locked. I think I can help you restart in recovery mode so you can reset the device at the factory. "

"This is not a solution," answered several users on the site – erasing all data from the phones is not "a little problem, "all the more so that Samsung has" removal of the possibility of unlocking remotely with the help of "find my mobile" … Samsung must fix it properly via remote unlocking by word of go through the technical support. "

The problem only seems to affect some devices in some US networks, including & nbsp;AT & T, T-Mobile and Verizon, & nbsp;but when he hits, he hits hard – "Samsung still does not seem to be aware of the problem, or at least, he has not yet said that he was working on a fix. Which is a very big deal, " reported Android headlines.

"We always say it's important to install updates as soon as they touch your device and not postpone them." was the unfortunate advice of the specialized site for users, given the security fixes to install as soon as they are released. "But in cases like this where updating makes your phone unusable, it's not hard to understand why many people are waiting to install these updates. And in this case, we advise you not to update your Galaxy S10 at the moment, at least until Samsung is able to solve the problem. "

Yesterday, a Samsung moderator on the company's support site said that "wWe currently do not have an ETA for an answer or solution. It could take a while. "

A user on Reddit& nbsp; proposed an alternative to prevent data loss: force the device in safe mode to allow data backup before performing the factory prerequisite reset. Painful but not disastrous, if it works.

Samsung is no stranger to the problems of smartphones that make the headlines, with the battery fires and fragile displays of folding devices in the initial state that come to mind. For the moment, this problem seems to affect some users and is more content. But we expect the company to put in place a fix before it escalates.

There is still no information on the number of users affected by the problem. & Nbsp; Samsung was contacted for information on the resolution of those who were affected and those who were waiting for any updates. All that will be received will be added here.

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In the United States, Samsung is under fire after a software update made earlier in the week would have blocked several users of their computer. Galaxy S10 and Galaxy S10 Plus devices, with only a factory reset proposed as a solution.

"I have updated my phone with the latest software update, "said an owner on the Samsung support site. During the reboot, the latter asked for a password to access my device, even if I have never configured my phone with a password to access it. I've talked to Verizon and Google Technical Support and both recommend a factory reset. "

The official advice of a Samsung Care Ambassador was the same: "I am sorry to hear that your phone is locked. I think I can help you restart in recovery mode so you can reset the device at the factory. "

"This is NOT a solution," replied several users of the site. Erase all data from phones is little problem, "all the more so that Samsung has" removed the possibility of unlocking remotely with the help of "find my mobile" … Samsung must fix it properly via a remote unlock password via technical support. "

The problem seems to affect only certain devices of certain networks in the United States, in particular AT & T, T-Mobile and Verizon, but when it hits, it hits hard … "Samsung still does not seem to be aware of the problem, or at least, he has not yet said that he was working on a fix. Which is a very big deal, "reported Android Headlines.

"We always say that it's important to install the updates once they've touched your device and not to postpone them," was the unfortunate advice from the specialized site for users, given the security fixes to install as soon as they are released. "But in cases like this where updating makes your phone unusable, it's not hard to understand why many people are waiting to install these updates. In this case, it is wise not to update your Galaxy S10 at the moment, at least until Samsung is able to solve the problem. "

Yesterday, a Samsung moderator on the company's support site said that "wWe currently do not have an ETA for an answer or fix. It could take a while. "

A Reddit user has come up with an alternative to prevent data loss: Force the device in safe mode to allow data backup before performing the factory prerequisite reset. Painful but not disastrous, if it works.

Samsung is no stranger to the problems of smartphones that make the headlines, with the battery fires and fragile displays of folding devices in the initial state that come to mind. For the moment, this problem seems to affect some users and is more content. But we expect the company to put in place a fix before it escalates.

There is not yet any information available on the number of users affected by the problem. Samsung was contacted for information on a resolution for those concerned and for those who were waiting for updates. All that will be received will be added here.

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