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Sophos reports that if its professional products are installed on Windows 7, the installation of hotfix updates Tuesday of May 2019 may result in the blocking of Windows on the update screen displaying "30% configuration ".
In a new Sophos support bulletin, the antivirus company indicates that Windows 7 and Windows 8.1 users of their Sophos Endpoint Security and Control and Sophos Central Endpoint Standard / Advanced will have their computer stuck in the staging setup screen. up to date when installing updates.
We had an increase in the number of customers reporting that, as a result of Microsoft Windows patches on May 14, they experienced a start-up crash, so the machines seemed stuck in "30% Setup".
The first conclusions suggest that this concerns the Microsoft patches below:
May 14, 2019 – KB4499164 (Monthly total)
May 14, 2019 – KB4499165 (security update only)
The update KB4499164 is a Windows 7 update titled "Monthly Security Update 2019-05 for Windows 7" and KB4499165 is a "2019-05 Secure Quality Update for Windows 8.1" and Windows Server 2012 R2.
Although the Sophos bulletin states that they "only identified the problem in Windows 7 and Windows Server 2008 R2," the security update KB4499165 applies to Windows 8.1 and Windows Server 2012 R2. Therefore, it is possible that this bug also affects these versions of Windows.
For those affected by this problem, Sophos states that you can uninstall the update in Safe Mode to allow the computer to start normally.
They also indicate that if you have problems removing the update in safe mode, you can disable the "Sophos Anti-Virus" service, and then try to remove the update after it has been installed.
Follows similar numbers from April 2019 updates
This bug follows a similar problem that occurred last month when Sophos users found that Windows was frozen and was getting slower after the installation of the April 2019 update.
In this particular case, it was determined that a Windows security update for the Windows Server Server Run-Time Subsystem (CSRSS) service was causing problems with various antivirus programs and Windows.
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