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Microsoft’s Xbox Live service is down, preventing users from signing in to the service. The Xbox Live issues started around 3:15 p.m. ET today, and Microsoft has confirmed it is investigating the outage. “We are aware that users may not be able to sign in to Xbox Live at this time,” Xbox Support says. “Our teams are currently studying to resolve this problem.”
If you’re not already signed in to your Xbox, the sign-in process will fail with an error, preventing access to certain services like Xbox Party Chat. Some apps may also not launch without basic Xbox Live services being online, and a number of games also won’t launch properly.
Microsoft has marked the Xbox Live issues as a “major outage” on the company’s Xbox status page. The outage also means that services like xCloud cloud games are offline, as well as access to multiplayer games.
We are aware that users may not be able to sign in to Xbox Live at this time. Our teams are currently studying to resolve this problem. We’ll update here and at https://t.co/PzAdjUFMJj when we have more information to share!
– Xbox Support (@XboxSupport) 25 February 2021
This is the first major Xbox Live outage since issues with the launch of the Xbox Series X and S Series in November of last year. Xbox Live has also been on hiatus a few times throughout 2020, particularly at the start of the pandemic, when the service ran into issues twice a week as millions of people began to socialize.
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