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The collective intelligence gathered through Crowdicity will help UAB Medicine management and staff design solutions that will help improve the patient experience.
UAB Medicine
The collective intelligence gathered through Crowdicity will help UAB Medicine management and staff design solutions that will help improve the patient experience. is looking for the next big idea. In particular, the next big idea is to improve the patient experience, and the patients themselves are enlisted to help find it. Using a new web platform called Crowdicity, UAB Medicine is launching an “innovation challenge” to improve communication and create a system that ensures the voices of patients and their families are heard and the issues they raise are addressed.
Crowdicity is open to all UAB Medicine patients, their families, and even employees. The first “innovation challenge” using the system focuses on improving communication during and after a hospital stay. After creating an account with Crowdicity, attendees can go online to submit ideas, build on other ideas, and like or comment on suggestions shared by others.
“Instead of a survey where we just get feedback after care, we are actually asking interactive questions or challenges that allow us to better understand what patients and families think about a particular issue,” said Chris Brainard, Senior Director of UAB. Office of Patient Experience and Engagement Medicine. “We know that communication is a key area that impacts the patient and family experience.
The collective intelligence gathered through Crowdicity will help UAB Medicine management and staff design solutions that will help improve the patient experience. The new platform will not replace the post-care surveys patients receive after hospital and clinic visits, which we will continue to rely on for more detailed feedback on individual care experiences.
“We want to be leaders and innovators in the patient experience, both locally and nationally,” Brainard said. “To do this, we must have the ability to engage patients and their families in new ways and to listen to them differently than ever before. The crowd can help us do that.
Participants in the inaugural Crowdicity Communication Innovation Challenge will be able to answer and provide input on questions such as how UAB Medicine can help a patient better manage their health needs or navigate the system better. health. Patients will also be able to comment on how to share information effectively with family and how to feel more comfortable making health care decisions when not in the hospital. .
The challenge will also allow patients or their family members to suggest the types of healthcare information they are most interested in receiving and provide feedback on the type and frequency of communications from healthcare providers. during a hospital stay. “Our patients deserve the best possible care and the most positive experience,” said Brainard. “A better understanding of our performance in various areas will help us fulfill this mission. “
To create a Crowdicity account and start sharing your ideas for improving UAB Medicine, please visit uabmedicine.org/myidea.
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