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Emirates Airlines faces a severe reaction after kicking a family group because of autism and son epilepsy – no matter whether the boy gets a certificate medical.
Isabel Kumar, presenter of Euronews her concern about the incident on the flight.
His family had boarded a flight from Dubai to France and asked him if his son, Eli, could sit near a free seat in case he had already made a crisis of epilepsy. The cabin crew then asked to see a medical certificate
The family was on New Zealand flight, Dubai being the stopover and France being the final destination.
Acknowledgments @emirates for taking our family out of your flight. Our son has epilepsy: we told you, just come 14 hours from Melbourne, got his doctor on the phone and medical clearance while he was still on board. He has #autism and severe learning difficulties – v traumatic. pic.twitter.com/1JXw9A4EYM
– Isabelle Kumar (@Isabelle_kumar)
25 July 2018
"We told Emirates every step of the way Eli had epilepsy (and autism) but when we asked for a seat with a vacant seat near from him in the event that wanted to start seeing the medical certificate suddenly, "said Kumar.
Kumar presented the certificate but was told that it should be directed to the ground crew. She also told them that she could tell the doctor to check that he could fly, however, the staff would not speak fluently to the doctor and ordered the grouped family to leave the plane.
Staff threatened to call the authorities if they did not leave.
Once launched, your staff immediately agreed that it was going to fly well, as it was for all the flights @emirates Now there is no flying at home. The children are totally helpless and humiliated. Where is your humanity?
– Isabelle Kumar (@Isabelle_kumar)
July 25, 2018
Hello Isabelle, we are sorry to hear that. Please DM us your booking reference and e-mail address. We will examine that.
– Emirates Support (@EmiratesSupport)
July 25, 2018
Once the grouped family descended from the plane, the base employees agreed that his son was going to fly away, "as he traveled with you, Emirates , "Kumar tweets. "Eli was distressed and out of him," Kumar told Stuff.co.nz, as his other two children were quoted, "in tears" and humiliated. The household was unable to get another flight home.
"You face endless challenges in having a disabled child and being treated with respect would help, but that will never stop us from traveling as a grouped family," Kumar said. ] Emirates said that he had been sorry for any inconvenience or stress caused and said: "These situations are problematic for the operational staff to evaluate usually, and they chose to do something in the interest of the safety of our pbadengers in addition to the "
Kumar said that the household had spent about eight hours at the airport and had nothing to consume until they surely arrive at their "disgusting" hotel, which Emirates said they paid for.The family was booked for a flight to Geneva the next day and had to take a bus to Lyon, Switzerland, a trip that the company
So @emirates thanks – despite waiting in Dubai after being evicted from your flight, you have not managed to get all our bags at home with We have excellent customer service and, of course, the 600 € transfer from Geneva to L yon had to be paid by us!
– Isabelle Kumar (@Isabelle_kumar)
July 26, 2018
We are returning @Emirates hope that airline personnel will not be subject to inhuman discrimination this time around. pic.twitter.com/u1XiEn7tYL
– Isabelle Kumar (@Isabelle_kumar)
July 26, 2018
This is unacceptable. @emirates requested the medical certificate of this boy ("fit to fly"), showed it, and again returned him and his family because of his #autism and ] #epilepsy . NOT GOOD. https://t.co/a8VBSdWN51
– Head full of kittens #PCPEU (@notwaving)
July 26, 2018
Terrible that an airline does this in 2018! I hope that they have arranged for you to get where you need ASAP & with due excuses! @emirates Since when did you become an American airline?
– Maithreyi (@maithreyi_s)
July 26, 2018
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