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Some Google Pixel 2 smartphone owners reportedly ran into a problem that would have rendered the phone's camera unusable. This quickly becomes known as "fatal error" when device owners see a message " camera has encountered a fatal error " when you try to open it. camera application. According to a recent response from the team Made by Google Google is aware of the problem and is working on a fix – although there is no mention of when the fix will arrive .
is now attracting media attention, it is a problem that affects only a small number of devices, which is not a problem. widespread problem. That said, affected people have reported the problem as of the end of 2017 – essentially, shortly after the launch of Pixel 2. See this post on the Pixel products forum for example. In addition, it also seems that both versions of the Pixel (standard and XL) are vulnerable to the problem.
Currently, and despite confirming a fix as incoming, there are no specific details about what is causing the issue in the first place. An interesting observation from some users is that they tend to encounter the problem more often (this is not a persistent problem for everyone) when they are in a weak cell domain. For example, when you try to take an image of a remote location, when you are in a remote location. Due to this anecdotal connection between the cellular connection and the camera application, some have found a temporary solution is to put the pixel 2 into "airplane mode", and then take the picture. Google even suggests this action plan in its recent tweet response to an affected user. Again, although this solution has worked for some, it does not seem to work for all, suggesting that there is more likely to be an underlying problem that Google is planning to address . Other suggested possible temporary solutions include removing the cache from the camera application and launching the device in "secure" mode to see if the problem persists. The logic behind this last solution is to determine if there is a third-party application at the root of the problem.
We are sorry that the solution did not help, Ciara. Our team is studying this and working on a solution. Enjoy your understanding.
– Made by Google (@madebygoogle) July 8, 2018
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