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ORLANDO, Florida – The mother of an autistic boy expressed her sincere thanks to the Universal Orlando employee for her empathy and training that helped calm her son during a crisis in the park.
Lenore Koppelman said that her son, Ralph, had waited patiently all day to participate in the Amazing Adventures of Spider-Man adventure in Islands of Adventure, the last island visited.
Koppelman said that anticipation drove him crazy, but he got out of it, accepting his mother's promises of "Soon baby, soon" with a sigh and an "Ok".
When they finally arrived at Spider-Man, he was ecstatic – at first.
"Then, when we almost boarded, and that he could see the end in sight, the vehicles right in front of us, we learned that the ride had broken down," wrote Koppelman in a Facebook message.
It was too much for Ralph who collapsed on the floor.
"He started sobbing, screaming, swaying, hyperventilating and really struggling to breathe," she wrote. "A woman who was working there, named Jen, came … no … no, she rushed on it … and while I frantically continued to try to make her stand up for it to be not trampled, it's soiled if that's where it had to be.
Then, writes Koppleman, Jen went down on the floor with her son. This is how she described the moment:
She rested next to him while he was crying his heart and helped him breathe again. She spoke to him so calmly, and as he screamed and sobbed, she gently encouraged him to let everything go out. She told people to keep walking around them, so that they stop to stay there and watch. And then, she told him that it was good for him to be sad and to feel that way. She understood. She would feel the same way too. His feelings have been validated. And she told him that he could stay with her as long as he needed them until he felt better.
Not only did she support Ralph until the crisis happened, she offered to buy him less than $ 50 from the gift shop. He chooses a small notebook and a pen, as well as an identity tag bearing his name and the face of Spider-Man.
"She suggested other toys even more expensive, and he looked at her and said," No thanks, I'm fine. "And he has SMILED." And thanked her.
When asked how she knew what to do in this situation, Jen said that she and other Universal employees had received special training to help visitors with pain and suffering. ;autism.
"I hugged her very hard … many times, if I'm honest," wrote Koppleman. "And then, the whole family left the store and headed directly to customer relations without a single pit stop, to sing Jen's praise."
She also thanked several other people who made this trip a success, even though Ralph could not experience the Spider-Man carousel.
"We'll save for another trip to Universal, Florida or Los Angeles, and we'll go to Spider-Man PREMIER. They certainly have a loyal customer in us! "
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