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American Airlines apologized to a woman from South Carolina who had been removed from a recent flight due to concerns about the rarity of a skin disease of genetic origin that affects both his son and his baby.
On February 28 – holiday for rare diseases -, Jordan Flake and his son Jackson boarded an American Airlines plane connecting El Paso, Texas to Dallas to visit her husband at the airport. Army before its deployment, reports Fox Carolina.
Shortly after, Flake claims that a member of the airline's staff contacted her (on behalf of the American Airlines crew) about her "rash" and asked her if she had received a letter from a doctor allowing her to fly, as stated in a Facebook message now viral.
2 CLUB WINGS FROM THE SOUTHWEST AIRPORT TO NEWARK AIRPORT
Columbia's mother and son are born with ichthyosis, which, according to the American Academy of Dermatology, is a group of skin diseases that causes extremely dry, thick and flaky skin.
"I explained to him that it was called ichthyosis and that it was a genetic skin disease. [The staffer] went forward to talk to the crew. Apparently, there is also Google. He came back and said that he had apologized but that we could not fly and that we had to get off the plane, "said Flake about the incident. "He helped me get my bags back and Jackson. He spoke to the pilot as we were leaving. The pilot seemed to agree, but the flight attendant said roughly (without even recognizing me): "She does not have a letter from a doctor, so … "
The army's wife went on to explain that the airline was not able to recover its checked baggage, even though the American Airlines employee "helped me get off the plane," he said. I bought a hotel and a new flight with another airline, "although Flake was upset. and his son were "discriminated … big time!"
"I've never been so humiliated in my life!", She concluded on Facebook, which has since accumulated thousands of comments and shares. "Have a nice day of rare diseases! Stop being ignorant and take the time to listen to people! I should not have to explain myself. "
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"Just to clarify, my problem is with the crew. Not the airline employee. The crew called to get me out of the plane, "added Flake. "He was very helpful and crazy about the situation. He tried to defend my interests. "
Since then, the carrier's representatives have referred Fox News's request for comments on the article with the following statement.
"Our goal at American Airlines is to create a welcoming environment for all our customers. We sincerely apologize to Mrs. Flake and her son for the experience they experienced on Thursday and our team opened an investigation into the case, "said a spokesman. The customer relations team has already spoken to him directly and upgraded them on their US flights and we will also reimburse the cost of his trip. "
Flakes father Terry Lee Smith told Fox Carolina that this embarrassing incident should never have happened.
"My daughter is an adorable girl, a military wife and a wonderful mother … She was born with this disease and does not deserve this treatment," Smith said.
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The American Academy of Dermatology reports that there are more than 20 known types of ichthyosis, the most common being ichthyosis volgaris, which usually begins in childhood. Mild cases of the disease are often caused by dry skin, but if a moisturizer administered twice a day does not solve the problem, patients are encouraged to seek the help of a dermatologist.
Children with the disease usually inherit it through the gene from one or both parents, even if the parents themselves showed no symptoms.
Fox News's Alexandria Hein contributed to this report.
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