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Tatyana is in trouble. In the chain of stores "Hippo" she hung on the shelf and tore the dress that her husband bought in Milan. I asked for compensation from the store, but she received an answer with a recommendation next time to be more careful and cautious. To compensate 160 euros in the network "Hippo" refused.
– On June 8 at "Hippo" in Borovoy I caught a dress for the broken Pepsi rack, and my knit dress was torn. Naturally, I asked to call the administrator, after which I was offered to repair the dress and bring a check. I refused, because the dress was absolutely new and expensive. It was bought by my husband in Milan.
It was proposed to me to write a complaint, which I did. In this one, I asked to return the cost of the dress. And it is 160 euros. I took a picture of this shelf and a torn dress.
The rack was broken on all sides. Everyone could catch it, but the worst thing was that it could have been a kid.
On June 26, I received a written response where it was said that the equipment was of good quality and that I had ripped my dress involuntarily. In the letter, I was advised to continue to be more careful and cautious when traveling in the store.
I went to the store again – already with their written answer. Again removed a photo and a video: there was the same broken rack. After two and a half weeks! I asked to call the administrator again. I said that I did not like their answer and that they were making fun of me. And do you know what the administrator told me? "Why are you going in such a expensive dress?"
And the administrator asked me if I had a check of the dress. Tell me, do you keep all your clothing checks? It's funny! But, thankfully, I have a picture with the fit of this dress in the store and a picture of the price tag, as I have consulted my sister if I bought a dress so expensive.
The administrator said that she would come back to management and call me back in a day. She also gave me her phone number. Two days later, while I was at the hippopotamus, and I often bought food there, I met the administrator, and she asked with surprise , supposedly, you still have not received a call?
And the same day, I took a video and saw that the rack was replaced by almost everything, except for a corner, which was covered with 39, a mountain of cardboard boxes. The video clearly shows how the corners of this rack should be smooth and semicircular, and if the rack was of good quality, as Hippo told me in a letter, I would not be able to l & rsquo; # 39; get.
Then I received a call from a brewery company and I offered to take a beer to a festival instead of a torn dress. I replied that I request a refund of its value and an apology from the store. The administrator offered 100 rubles from his own pocket, but I refused and said that I needed a refund of the total cost of the store's dress.
When I called the administrator and asked her how things were going, she replied that the management had clearly said that nothing would be paid.
Tatyana received a response from the store:
The fact of your inquiry is informed that the store has installed modern equipment of the appropriate quality, which meets the requirements of the legislation for such equipment, and is generally used in the retail trade.
The width of the pbadages between the equipment, including between the shelves, meets the requirements of the legislation and is sufficient for the safety of the movements of the buyers.
Unfortunately, when you visited the "Hippo" store when you moved into the "Hippo" store by your carelessness and inattention, you tore the dress. The fault of the mall is not there.
There is no reason to satisfy your requirements.
We are sorry for what happened and hope that next time you will be more attentive and attentive as you move into the store . "
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