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The other day, Irina and her son went to buy shoes. After trying shoes, she noticed blood on the child's feet. It turned out that a needle was stuck in the insole of the shoe. "It's just a miracle that the needle is not in the foot," – she is indignant. The manufacturer acknowledged his guilt and promised to solve the problem.
On November 14, a woman from Minsk and her son tried half-season Kotofey membrane boots. According to the woman, she did not immediately notice the cuts at the child's foot.
– Of course, when I saw blood and a cut, I was just in shock, – she said. – A big thank you to the store employees for helping them quickly by stopping the blood and smearing the iodine wound.
When the insole was removed from the trunk, the store's employees and Irina saw a needle get stuck there.
– In my opinion, it is an industrial needle, used in the manufacture of shoes, but I'm not sure She says. – In any case, it certainly should not be there. It's good that she did not go, I'm afraid to imagine what it would be!
Irina left a complaint to the manufacturer in the complaint book and also wrote calls to the manufacturer to all the e-mail addresses she found on the Internet.
Here is the answer she received: "We apologize most sincerely for the child who suffered our fault. As a manufacturer, whose main objective is to protect the health of our children, we are amazed by what happened. We will badyze this case in detail so that it does not happen again. We fully acknowledge our guilt and ask how we can help you. ".
– I have received from them the answer, as I call it, "fit". And the phrase "how can we help you" puts in a stupor, She says. – How can they help? Watch for the quality of their shoes, so that children do not hurt themselves by trying on their shoes.
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