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On July 13, Alex decided to get ready for the heat and went to Bigzz for a floor fan: "In the trading room, I found the only black model." J & # I took a closed box, found a price tag, checked the article – all coincided. " So, of course, the question is subtle.
The fact is that the cost of a coin is inscribed on the price tag. And in the box there are two fans. Alexei activated the "buyer" mode and understood it as it should.
– It turned out that this model is equipped with two fans (as it was written on the box), I liked it, and that's even less 20% of the cost, – the reader admits that he suspected that something was wrong, but scanned the barcode – the price was confirmed: 38 rubles 24 kopeks. – I checked the contents of the box with satisfaction, there were really two fans (finished in the factory), and we went to the crate
Then the cashier accepted the goods , and Alex became the owner of two fans. rubles. But for a little while.
– Having decided to return to the store, we left the purchase near the information center (he could not enter the storage rooms). And when they came back, they handed us an open box containing a fan. In other words, employees without our knowledge have opened the box and have taken half of the purchase, referring to the fact that the two fans there were accidentally. We were told literally the following: "The supplier saves on packaging and puts in a two fans". Is not it funny of these words? It's the same as to buy sneakers in the original package with the article, I will pay for it, and after that I will be stolen to one and say the supplier was so attentive – the man is surprised.
Bigzz: "Alexey is 110% We will do everything to prevent such conflicts"
– It is often difficult to understand who is responsible for the conflict. But the opinion of our network: the customer is always right, – commented the deputy director of the marketing network Robertas Šuliauskas. – Especially in this situation: a person has paid and taken his property. Whether we made a mistake or not, it does not matter. Therefore, Alex is 110% right. Perhaps, if it was not for a time so late (near 23:00), the store would have found a manager who took responsibility. We will put everything in order. And there will be an example of something that should never happen in life. Errors on price tags and in packaging can be – it's sales technology. It happens to everyone. Among us, there is no ideal.
We have not fined anyone for what happened – it is our collective responsibility. We will do everything to prevent such cases from happening again. With Aleksey, the conflict is settled, I hope he will remain our buyer.
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