Scandal overbooking: Francesca and her family deprived of holidays because of Ryanair

Vacation

An expected weekend for 6 months, canceled due to overbooking of the company.

For Francesca and her family, what had to be a wonderful weekend turned into a nightmare. "We booked 6 months ago to make sure we had our plane tickets because we are a group of 10, including 4 minors, and for us it was important to make sure we sat together so we all paid for the "Priority" option which allows us to get on the plane first and have chosen seats. "

It is by receiving the booking confirmation that the family is already beginning to doubt. "If we had the numbered seat reservations for the return, it was not the case for the trip, so we contacted Ryanair by chat and we were badured that everything was in order and we had well our places reserved for the trip too. "

So it was without worrying about the troubles they were going to meet that the 10 pbadengers go to the airport on November 23, all happy to fly to Milan and attend a game of Juventus. "We were among the first to embark, but as soon as we presented our tickets, we were told to put ourselves on the side, which was not our surprise to see not only the priority pbadengers get on board , but also non-priority! "

Several times, the group reminds the staff of the company that they are waiting to board and show their incomprehension. "They called security, knowing that we could not get on board and that it was going to get out of hand." Once all the other pbadengers had taken their seats, they told us that only five people in our group could take over. This overbooking practice is outrageous, and when faced with our insistence, they tried to find a solution by asking the captain to make an announcement about whether some pbadengers were willing to give in. their place against an indemnity of € 400. We told them that it was totally ridiculous and, in fact, no one accepted this proposal. "

While they consider the solution to embark 5 members of the group and seek to have the rebadurance that the others will be able to embark on a next flight. "There they were not categorical either, there were three places left on the next day flight, but maybe all of them could have left, it was becoming more and more grotesque, and we had to make a quick decision as to who was going As we had to rent two cars, drivers had to take the flight, I had a power of attorney for my nephew, and I also have a 5-year-old son who can not travel alone. was not easy to put in place and not even a minute after making this proposal, the aircraft doors were closed and he was getting ready to take off. "

For the family, the weekend dream in Italy was also flying away. "Then we were told to get out of the airport by the other way, when we arrived at the pbadenger checkpoint, we were attacked by some of the controllers yelling at us, they did not want us to cross the porticoes. On the other hand, when my husband expressed his annoyance, a supervisor poisoned the situation and was looking for a confrontation, it was surreal because the police had to escort us in. Our children, disappointed and shocked, were crying. been treated as terrorists while being overbooked by Ryanair. "

Logically, the family asks Ryanair for the refund of the tickets. "As we supposedly refused to board at 5, they only refunded us 5 of the 10 tickets! It's shameful, especially since we lost more: the rental of two cars, the tickets for the match and hotel nights, we do not intend to stop there … "