Borderlands 3 developers fix a nasty bug that erased backup files (though it's too late for them)

Some Borderlands 3 players have reported issues with crashes leading to corrupted backup files and, most worryingly, cloud backup issues preventing players from loading an older, uncorrupted backup file. Publisher 2K Games says they have a fix.

Yesterday, KotakuPaul Tamayo was a victim of the unfortunate combination of problems that led to some Borderlands 3 players lose their backup files. This is due to a game crash cocktail and a specific bug in the game's cloud backup system. Paul ended up losing eleven hours of play.

"I was playing on PC with Josh [in the office] yesterday, and our PC just broke down, blue screen and everything, "said Paul. "I tried to start the game in the Epic Games Launcher. He asked me to synchronize the backup a little earlier (just before the game, I assumed), and when I got to the title screen, I only had the Option for New Game. I clicked on my profile and I got it for my characters. "

Paul assumed that the backup file was doomed, but he knew that he had an untainted backup file at home. That night, on his home computer, Paul tried to load this local backup file. But then, without asking him, Borderlands 3 went ahead and synchronized his corrupted backup file from the cloud. "That's how I lost my 11 hours," he said.

Paul is not the only person to whom this has happened. If you searchBorderlands save "on Twitter, dozens of other people have also reported game crashes leading to corrupted backups. When it is combined with the unrelated but equally annoying bug of a missing pop-up window meant to ask the player whether or not he wishes to synchronize his backup in the cloud, some players lose hours of progress.

"We understand how frustrating this is for those who have been affected, so we are working with our Epic partners to monitor the situation and ensure that the problem is fully resolved," said a 2K representative. Kotaku. "We are listening to our community and our players and we will continue to do everything in our power to ensure the best possible experience for everyone."

The representative added that cloud backup issues seemed to particularly affect PC players and that the team had implemented a hotfix to handle the pop-up window that will require players to synchronize their files. backup in the cloud or not.

For players who have already lost progress, the course of action is less clear. Losing progress on a game is always frustrating, but at least in Borderlandsthere is always more loot.