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YouTube TV offers its sincerest apologies, as well as a refund roughly equal to a week's use, following a breakdown during the World Cup, Engadget reports .
This week, YouTube TV, the subscription version of the popular video-sharing site, fell. And it fell at the worst moment: during the semi-finals of the England-Croatia World Cup. It is unclear how many subscribers were affected, but nonetheless, for football fans who had no other way of watching the game, it had to be extremely frustrating.
At the time, YouTube admitted that there was a problem. of little comfort to those who miss the game.
"Hey everyone – sincere apologies for streaming problems with YouTube TV.The timing is horrible, but we are working to be operational as soon as possible!"
An hour later, they were back – but the viewers missed an hour of play.
"And we're back! Enjoy the rest of #ENGCRO by going to http://tv.youtube.com/ We are so sorry for the interruption of service and we understand your frustration.If you continue to experience problems, report @TeamYouTube. "
Apology aside, several Twitter users were less than 40%. happy, with many asking how they could cancel the service.
Yeah I agree. A service is only as good as it can remain operational. No need to pay for a service that fails during a big game.
– ???? Lon (@H_Sensa) July 11, 2018
Now that dust is installed, YouTube TV offers its customers a refund. According to the scheme that users pay, they should get a refund of about $ 8-10, which is roughly equivalent to the cost of a week of service. According to The Verge several users report that YouTube TV's e-mail is being sent in their spam folders. If you subscribe and wonder where your refund email is, check first.
YouTube TV also reminds users that the game England-Croatia should be available in user libraries, although there are two problems with that. First of all, as it was a live sporting event that ended two days ago, what is it for? And secondly, unless you are a fan of Croatia, why would you want to live again the painful loss of England?
Francisco Seco
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AP Images
This is not the first time that YouTube TV falls at the wrong time. The service also declined during the NBA East Conference finals earlier this year. It is not clear if subscribers were offered a refund at that time.
YouTube TV was launched in February 2017 as a way to offer subscribers an alternative to cable. The service provides access to major US networks as well as some live sporting events.
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