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The Canadian press
Posted on Tuesday May 28th, 2019 22:42 EDT
Last updated on Wednesday, May 29, 2019 8:58 AM EDT
Air Canada said airport systems, check-in centers and call centers were starting to come back online after a flight breakdown affecting flights across the country.
Spokesman Peter Fitzpatrick said the airline was still planning flight delays and cancellations, but was trying to accommodate as many customers as possible.
He added that some affected customers will be on board Wednesday.
Toronto Pearson International Airport, as well as the Calgary and Vancouver airports, indicate that they are working to support Air Canada.
At the height of the system-wide blackout, the Toronto Airport website announced delays of more than two dozen Air Canada flights.
Fitzpatrick states that customers must check the status of their flights on their airport's websites or on sites such as flightaware.com.
"We are working to solve this problem as quickly as possible," he said in an email on Tuesday night. "We thank customers for their patience and we apologize for the inconvenience."
1/2 We can confirm airport systems, registration and call centers are starting to come back online. We are still waiting for flight delays and cancellations, but we are working hard to move as many customers as possible tonight and we are putting in place … pic.twitter.com/j2dSHLselE
– Air Canada (@AirCanada) May 29, 2019
We have a technical IT problem that affects our airport operations, our registration center and our call centers. We are working to solve this problem. We thank customers for their patience
– Air Canada (@AirCanada) May 29, 2019
We are currently working to support @Air Canada after experiencing a network outage earlier tonight. This concerns the registration and luggage. We thank you for your patience and will provide you with updates as soon as they are available.
– YYC (@FlyYYC) May 29, 2019
We are currently working to support @Air Canada when they solve a temporary computer problem affecting their pbadenger registration. We thank you for your patience
– Toronto Pearson (@TorontoPearson) May 29, 2019
Pbadengers are informed that we currently support @Air Canada because they suffer a system failure affecting the registration and processing of pbadengers. We thank you for your patience and watch the @Air Canada website for flight information. We will provide you with the available updates.
– Vancouver Airport (@yvrairport) May 29, 2019
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