Southwest Airlines apologizes after its agent mocked a 5-year-old girl named Abcde – National

Southwest Airlines apologized after a mother accused an access officer of making fun of the five-year-old girl and publishing her boarding card on social media.

Traci Redford and her daughter Abcde, said "Ab-city," were taking a flight from California to Texas earlier this month. The mother said that she had heard a door officer laugh.

"The door officer started laughing, pointing to my daughter and me talking to other employees," the mother told ABC7 News. "So, I turned around and said," Hey, if I can hear you, my daughter can hear, then I would appreciate if you had just t "" Stop. "

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Redford said the John Wayne airport agent posted a photo of Abcde's boarding pbad on social media, mocking his daughter's name.

"While I was sitting there, she took a picture of my boarding pbad and chose to post it on social networks, mocking my daughter. A person who had seen her on Facebook and reported it to Southwest Airlines brought it to my attention, "Redford told the television channel. "And after two weeks of official complaint, Southwest did not do anything."

The airline acknowledged the incident and issued a statement to apologize to the family.

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"We are very proud to extend our Southwestern hospitality to all our customers, which involves respecting the golden rule and treating each person with respect, in person or online," he said. the society. "The job does not indicate the care, respect and civility we expect from all our employees.

"We have followed up with the affected employees and, while we do not disclose staff actions, we are taking the opportunity to strengthen our policies and our expectations for all employees."