The number of complaints against Telus in Vancouver increased by 50%: report

The complaints against Telus Corporation (TSX: T) made a major jump in 2017-2018, according to a report from the Commission on Complaints for Television and Telecommunications Services (CCTS).

The federal supervisory body revealed on November 27 that complaints against the Vancouver-based telecommunications giant had jumped 49.6%, from 631 to 944 since the last report released the previous year.

The most common complaint against Telus was misleading information about conditions or non-disclosure of conditions, with a total of 298 complaints.

This was followed by incorrect accusations (191 complaints) and inadequate quality of services (144 complaints).

Although customers had more complaints against Telus during the last period badyzed, the number of complaints filed with the company was significantly lower than those of its major competitors.

Bell Canada faced 4,734 complaints, up 45.8% from one year to the next.

Rogers Communications Inc. (RCI.B): 1,449 complaints, up 34.4% from one year to the next.

"Even though we will not be satisfied until we have no more complaints, this year's CCTS report confirms once again that Telus stands out among national and regional carriers when it does not have a complaint." It's about providing great customer service, "said Tony Geheran, Telus's Director of Customer Services. declaration.