[ad_1]
* Tribune …
A human error resulted in blocking rail traffic at Union Station on Thursday, affecting tens of thousands of Amtrak and Metra passengers, Amtrak said Friday.
"The main cause was a human error in the process of deploying a server upgrade in our technology facility that supports our dispatch control system at the Chicago station," Amtrak said in a statement. . "We have not managed to provide the service that Amtrak customers, Metra commuters and the general public expect from us. We own the system. We will solve this problem. "
Metra and Amtrak flights are back to normal for the Friday morning race but it was a totally different scene this Thursday at Union Station. In fact, more than 60,000 commuters in the Chicago area have had to deal with a crowd and long delays.
* From Senator Richard Durbin …
I spoke to [Amtrak CEO and President Richard Anderson] this morning and in frank terms, asked him what happened in Chicago yesterday? Why have thousands of commuters seen their service interrupted? He was honest and straightforward and admitted that Amtrak had made a series of mistakes.
The most important mistake they made was to decide to upgrade the server to their computers during peak service hours. This should be done in the middle of the night when only a few trains run. At the same time, a worker fell on a circuit board, shutting down the computers and interrupting the service all day.
Today, Amtrak has issued a public apology to people who were embarrassed in Chicago yesterday. Mr. Anderson also said that changes would be made in the future with respect to computer programming and upgrades. But my job in Washington, along with Senator Tammy Duckworth, is to ensure that these federal agencies are held accountable. Amtrak failed yesterday, but I appreciate their honesty.
The accent was added because … Holy Moly, how stupid and irresponsible can you be?
[ad_2]
Source link