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Amtrak said that "human error" is causing the service disrupted yesterday at Union Station.
One worker fell on a circuit board, which turned off the computers and resulted in the interruption of service, according to US Senator Dick Durbin.
The delay lasted more than 12 hours and resulted in significant overcrowding at Union Station.
In a statement from Durbin today, he said that Amtrak's president, Richard Anderson, had explained to him that the disruption was caused by a series of errors, including the worker's stumble and the agency's decision. railway to upgrade its computers during peak hours, fewer trains would circulate. Durbin said Anderson had told him that Amtrak would make changes to its programming and computer upgrades in the future.
"Amtrak failed yesterday, but I appreciate their honesty," Durbin said.
The mistake reportedly affected more than 60,000 Amtrak and Metra passengers taking trains between Union and the suburbs, according to reported information. According to Chicago Tribune, some cyclists used CTA or carpool services to travel to their homes.
Last night, on Twitter, Amtrak stated that its switching and signaling systems had been re-established and that it expected normal dispatch and normal train operations.
An analysis of the failures of the signaling system revealed that they were due to a "human error in the process of deploying a server upgrade in our technology facility that supports our dispatch control system" to Union Station, said Amtrak in a statement. Amtrak apologized in the statement for failing to provide the expected service.
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