Zebra Technologies Corporation announced the results of its study on the future of omni-channel operation, which badyzes how manufacturing, transportation and logistics companies (T & L) are gearing up to meet the growing needs of the on-demand economy. In response to the current online consumer who uses smartphones and wants a faster and easier shopping experience, the study found that 78% of logistics companies plan to deliver orders on the same day of the year. In addition, 87% of respondents intend to subcontract deliveries or use a network of drivers to perform specific orders by 2028. [19659003] HIGHLIGHTS
Only 39% of respondents in the supply chain reported that it operates at omnichannel level. The survey found that for a third of respondents, the reduction of overdue orders is the biggest challenge to reach the execution of omnichannel orders, tracking the allocation of inventory and transportation costs .
76% of retailers surveyed use the store's inventory to complete online orders, and 86% plan to implement online shopping with in-store pickups next year. Retailers are investing in store upgrades to function as online order centers and reduce sales space to accommodate the returns and collections generated by e-commerce.
Overall, 87% of respondents were I agree that accepting and managing returned products is a challenge. The increase in free and fast delivery corresponds to an increase in returns, an expensive concern that retailers are struggling to manage effectively across different models of purchase. Seven out of ten respondents agree that more and more retailers will turn stores into centers that are perfectly suited to returns. More than 60% of them do not offer free delivery or scheduled delivery on the same day, while 44% will outsource the management of returns to a third party.
Although 72% of organizations use bar delivery codes, 55% still have inefficient processes. By the year 2021, 94% will use laptops equipped with barcode readers for omni-channel logistics, which will improve efficiency by providing faster access to warehouse management systems.
inventory management with RFID technology grow by 49% in the coming years. Software, hardware and RFID tagging solutions provide a comprehensive search for last-minute inventory, increasing buyer accuracy and satisfaction, while reducing shortages or overstocks and replenishment errors.
Decision makers revealed that next-generation supply chains will reflect connected business intelligence and automated solutions that will add speed, accuracy and cost-effectiveness to transportation and to the work force. Interviewed executives expect the most disruptive technologies to be drones (39%), vehicles without driver / freelancer (38%), mobile technology (37%) and robotics (37%).
REGIONAL DATA
Precision of stocks will continue to increase in North America. Manufacturers, logistics companies and traders evaluated the current accuracy at 74% and said they needed to be at 83% to control the increase in omni-channel logistics.
Shipping rates and returns are changing in Latin America. About 40% of respondents plan to suspend free delivery, 55% expect to make a free delivery and 61% predict the disposal of return facilities run by outside companies.
Eight out of ten respondents with decision – making authority believe that e – commerce leads to a faster need for delivery. In Brazil, 73% of respondents are of the opinion that e-commerce requires faster deliveries to buyers. In Mexico, 60%; Chile 45% and Colombia 37%
Latin American decision makers surveyed continue to develop their supply chains in an omni-channel way, but also try to offer flexible compliance options and try to new approaches, which include: addresses and / or collection in the warehouse for online shopping. Only 41% of respondents consider that they operate at omnichannel level; 57% is in plan mode. These two figures are reflected in each country as follows: Brazil, 45% consider having an omnichannel operation and 54% are in plan mode; Mexico, 33% and 65% respectively; Colombia, 41% and 55% and Chile, 34% and 63%, as the case may be.
Latin American retailers are striving to provide consumers with a 24/7 shopping opportunity. Buyers are looking for a seamless experience in the retail channels. sale of retailers. As a result, retailers must have a strong compliance strategy and a comprehensive and integrated approach to meeting the needs of consumers.
Eight out of ten respondents in Latin America from T & L expect to deliver the same day in the next five years; 46% expect delivery in two hours within ten years. In Brazil, 27% plan to deliver within two hours in five years and 40% in ten years; In Mexico 33% and 51% respectively; in Colombia, 34% and 56% and in Chile, 33% and 42%, as the case may be.
