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The total of complaints against financial entities amounted to 373 000 445 between January and March this year, which represents an increase of 1.7% over those recorded in the previous year. fourth quarter of 2017, as reported by the Financial Superintendency of Colombia
62% of the claims were against banks in which 231 thousand complaints were registered, the majority of the complaints are related to five products, according to the Entity First of all, there are the credit card issues, where 52% of cardholders have reported their disagreements followed by claims in the accounts. savings with 23% commercial and consumer loans with 5%, current accounts with 4% and finally housing loans with 3%.
The report also showed that entities that have accumulated more complaints in Pichincha and Banco Popular received between 28 and 24 requests for every thousand cards issued
Noncompliances due to ATM failures decreased by 6% compared to the previous quarter, while ] the requirements for unjustified rebates increased by 8%.
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