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Emergency brigades available for work in both infrastructure and residential areas have been expanded, with a priority for the care of electro-dependent patients and the management of Fono clients.
Fernando Ávila F.
Faced with the frontal system that affects the region of Rancagua, CGE activated its contingency plan to quickly deal with interruptions in power supply. The plan includes measures such as strengthening of the operations centers where greater difficulties could arise, according to weather forecasts. This includes the mobilization of production equipment and materials to replenish supplies.
Similarly, the customer service teams have been strengthened, both through the phone number 600 777 77 77 and @cged_sos Twitter accounts, in one that people can inquire and report interruptions to. Supply during the eventuality.
CGE will report the state of supply to its customers through media and social networks. In addition, it is possible to view the status on the web supply map at www.cgedistribucion.cl, in the section of online services.
The company asks its customers to take certain safety measures, such as not approaching damaged conductors or cables or the ground, as they might be energized. Also remember not to interfere with the indoor installations of homes until replacement of supply or try to replenish the supply by itself. Wait until the brigades do their work.
It is requested to facilitate the work of brigades in the field and access to private properties. If you have an electro-dependent family member, contact CGE to take appropriate action. In social networks do not forget to mention your common when reports of an anomaly in the supply, as well as to ask to be informed that in the official accounts.
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