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The Santiago Court of Appeal sentenced the Australian airline Qantas Airways to pay a millionaire compensation to a newly married couple for failing to inform the change of date of his flight they had to spend their honeymoon.
In a split decision, the ninth court of the court of appeal found the company guilty of violating the Consumer Rights Protection Act and sentenced it to pay a fine of 20 UTM (approximately 933,000 pesos) and compensation of $ 4,374,740 (four million three hundred and seventy-four thousand seven hundred and forty pesos) to those affected.
"That, in this case, the fundamental information regarding the change of date for the honeymoon flight has not been delivered to these consumers, in violation of Quantas Airways Limited Agency in Chile with this obligation to This offense must be notified, also taking into account what is stated in the first paragraph of Article 23 of the aforementioned law, "says the decision.
" We are able to report that we are in the presence of an infringement of the provisions of the aforementioned law, committed by a supplier who, in the provision of air transport service to consumers natural persons, acted carelessly by not providing them the information of change of flight, causing them obvious degradation due to defects or substance of the above, "the document added.
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