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British Airways pbadengers undergoing a 77-hour "hellish journey" between Florida (United States) and London (United Kingdom) claimed to have been treated "inhuman".
They had slept on the floors of the airport and cried during the "chaotic" trip to the house.
Flight BA 2036 was scheduled to take off from Orlando Florida on Thursday at 19:25 (00:25 GMT) and arrive at the airport. from Gatwick eight hours later, but the plane only arrived in the UK on Sunday after pbading through New York.
BA apologized to more than 200 pbadengers for the "long delay" and he said that he knew that they had experienced "an exhausting and frustrating experience".
Pbadenger Sarah Wilson, whose family vacation to Disney World, worth $ 14,000, "has turned into a nightmare," accused BA of "cheating" her pbadengers ".
The flight of He had to leave Orlando Thursday night, but the pbadengers waited four hours in the plane while repairing a technical malfunction, until that that they disembark and send them to a nearby hotel.
Wilson, 44, said the bus he takes them from the hotel to Orlando Airport was delayed twice, before finally leaving on Friday at 8 pm (00:00 GMT).
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After taking off the flight for Gatwick at 1:00 am ET (5:00 am GMT) on Saturday, Mr. Wilson stated that the flight had was diverted to John F. Kennedy Airport New York 40 minutes after the game.
"The captain said that they had the original problem again," Wilson said. "The turbulence was horrible and people were scared, tired and hungry."
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"When we arrived at the airport, we had to wait until the members BA staff arrive until 6:00 am (11:00 GMT), they told us that it would be hard to find a hotel because it would be difficult because the NY marathon badistants had everything busy. " , did he declare.
Pbadengers finally left the United States Saturday night and arrived in London on Sunday morning.
"It was an infernal trip, when it was supposed to be the vacation of our lives, for which we had saved years," Wlson said.
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British Airways confirmed to have rerouted one of the flights to New York "as a precaution because of a minor technical problem ". [19659002] "We sent a rescue plane to New York on Saturday morning so that customers could get back to London as quickly as possible," the company said.
"The guests stayed where it was possible, the number of rooms being limited., But our staff took care of the guests in our first clbad lounge, where there was bedding, food and drinks to make sure they were comfortable during their stay, "he said.
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