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On the Long Day, Indecopi recommended to the citizens to contract formal services during the celebrations of Saint-Pierre and Saint Paul. The entity urged to request the Claims Book before any problem with the supplier of goods and services that it contracts.
YOU CAN SEE Long holidays: follow these recommendations for a safe trip
In these times of high demand for services, especially transportation and tourism, Indecopi urged travelers to the 39, anticipation, so that you can compare prices and travel safely. The entity has provided the following notice:
– Contract with an agency or formal company which provides payment slips or other documents, to support a possible complaint or claim .
– If it contracts a tourist service, check that the agency has a transportation service, tourist programs, as well as the availability of places that will be visited, in order to avoid the non-respect of itineraries and schedules.
– Have clear information on flight scales airport fares, luggage limit, among others.
– If the agency can not comply with the offer, consumers have the right to substitute the contracted service for another service or the full refund of what has been paid. In addition, no additional charges should be allowed for contracted services.
– Suppliers have an obligation to provide complete information so that consumers can choose what is best for them, in addition to providing an appropriate service.
If you have problems during the long holidays, you can report them by email [email protected] ; or call 224-7777 (for Lima ) or toll free 0-800-4-4040 for the provinces. Also, ask Claims Book to register the claim or complaint.
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