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Zebra Technologies Corporation announced the results of its study on the future of omni-channel operation where it was revealed that 78% of logistics companies expect to deliver orders the same day from here 2023 and 40% provide for delivery within two hours by 2028
In addition, 87% of respondents intend to do so. outsource deliveries or use a network of drivers to execute specific orders by 2028 . Only 39% of the supply chain respondents indicated that they operate at the omnichannel level.
The survey found that for one-third of respondents, reducing backlog orders was the biggest challenge for omnichannel order fulfillment, followed by inventory allocation and transportation costs.
76% of surveyed retailers use store inventory to complete online orders, and 86% plan to set up online shopping with in-store pickups next year. Retailers are investing in store upgrades to function as online order centers and reduce sales space to accommodate the returns and collections generated by e-commerce.
Worldwide, 87% of respondents agreed that accepting and managing returned products is a challenge. The increase in free and fast delivery corresponds to an increase in returns, an expensive concern that retailers are struggling to manage effectively across different models of purchase.
Seven out of ten respondents agree that more and more retail stores will convert their stores into centers that are perfectly suited to returns. More than 60% of them do not offer free delivery or same day return, while 44% will outsource the management of returns to a third party.
Although 72% of organizations use barcodes, 55% still have inefficient processes. By the year 2021, 94% will use laptops equipped with barcode readers for omni-channel logistics, which will improve efficiency by providing faster access to warehouse management systems.
] Inventory management platforms with RFID technology are growing at 49% in the next few years . Software, hardware and RFID tagging solutions provide a complete and up-to-date inventory search, which increases buyer accuracy and satisfaction, while reducing shortages or overstocking and mispricing. replenishment.
Decision makers revealed that next-generation supply chains will reflect connected business intelligence and automated solutions that will add speed, accuracy and cost-effectiveness to transportation and to the work force. The executives interviewed expect the most disruptive technologies to be drones (39%), driverless / freelance vehicles (38%), mobile technology (37%) and robotics (37%). %).
• Regional Key Data
The need for inventory accuracy will continue to increase in North America. Manufacturers, logistics companies and traders rated the current accuracy at 74% and said they needed to be at 83% to control the increase in omni-channel logistics.
Shipping rates and returns are being changed in Latin America. Approximately, 40% of respondents plan to suspend free delivery, 55% expect to complete free delivery, and 61% predict disposal of return facilities that are administered by outside companies. [19659002] Eight out of ten respondents with decision-making authority are of the opinion that electronic commerce leads to the need for faster delivery. In Brazil, 73% of respondents are of the opinion that e-commerce requires faster deliveries to buyers. In Mexico, 60%; Chile 45% and Colombia 37%
Latin American decision makers surveyed continue to develop their supply chains in an omni-channel way, but are also trying to offer flexible compliance options and try to new approaches, including: addresses and / or collection in the warehouse for online shopping. Only 41% of respondents consider that they operate at omnichannel level; 57% is in plan mode.
These two figures are reflected in each country as follows: Brazil, 45% consider having an omnichannel operation and 54% are in plan mode; Mexico, 33% and 65% respectively; Colombia, 41% and 55% and Chile, 34% and 63%, as the case may be.
Latin American retailers are striving to provide consumers with a 24/7 shopping opportunity. Buyers are looking for a seamless experience in the retail channels. sale of retailers. As a result, retailers must have a rigorous compliance strategy and a comprehensive and integrated approach to meeting the needs of consumers.
Eight out of ten respondents in Latin America from T & L expect to deliver the same day the next day five years; 46% expect delivery in two hours within ten years. In Brazil, 27% plan to deliver within two hours in five years and 40% in ten years; In Mexico 33% and 51% respectively; in Colombia, 34% and 56% and in Chile, 33% and 42%, as the case may be.
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