Study: 93% of people would trust orders from a robot at work

Oracle and Future Workplace, a research company dedicated to preparing leaders for disruptions in the recruitment, development and generation of employee engagement, conducted the study "IA at work . "

In that they found that while 70% of people use a form of artificial intelligence in their personal lives, only 6% of the professionals Human Resources (HR) implemented this technology and only 24% of employees use some form of AI at work.

The study badyzed data from 1,320 executives and HR employees in the United States and found that while people are willing to adopt AI at work and understand that There are additional benefits to automating manual processes, companies are not doing enough to help their employees. collaborators in the adoption of this technology. As a result, this could lead to lower productivity, skills obsolescence and job losses.

Similarly, "AI at work" indicates that employees would be willing to follow the instructions given by the robots. To determine why there is so much difference in the adoption of artificial intelligence (93% of people would trust the commands of a robot), the study looked at the perceptions that the leaders and employees have advantages of artificial intelligence. , the obstacles that prevent its adoption and the consequences in the company by not adopting it.

All interviewees agree that IA will have a positive impact on their organizations and when they will comment on their greatest benefit, HR managers and employees said that the productivity will increase. Over the next three years, respondents expect the benefits to include:

– Employees: Improve operational efficiency (59%), allow for Faster decision (50%), significantly reduce costs (45%), allow better experiences for customers (40%) and improve employee experience (37%).

– Human Resources Leaders: This will have a positive impact on learning and development (27%), performance management (26%), pay / payroll (18%) ) and benefits and employees (13%).

Businesses do not do enough to prepare their workforce

Despite their obvious potential for improving performance, HR executives and employees believe that businesses do not do enough to prepare them. Interviewees also identified a number of additional barriers that hold businesses back:

Nearly all human resources managers (90%) are afraid of not being able to adapt to the implementation rapid implementation of artificial intelligence. that they do not have the necessary training to adopt this technology in their organization.

While more than half of employees (51%) are worried about not being able to adapt to rapid implementation of artificial intelligence, between them believes that the skills and knowledge of artificial intelligence will be important over the next three years. 72% of HR executives indicated that their companies do not offer any form of training in this technology.

In addition to the difference in skills, managers and HR employees identified costs (74%), technology failure (69%) and security risks (56%) as the other major obstacles to implementing AI in organizations.

Interviewees identified the reduction in productivity, skill obsolescence and job loss as the three main consequences of not adopting artificial intelligence in the job market.

From an organizational point of view, respondents believe that the adoption of AI will have a greater impact on decision-makers. By not being able to empower the management teams with artificial intelligence, organizations could lose their competitive edge.

"As this study shows, people are not afraid that artificial intelligence will take their job, on the contrary, they want power to take advantage of the latest innovations quickly and easily," said Emily He, vice president Cloud Business Group's senior human resources management, Oracle. "To help employees embrace AI, organizations need to partner with their HR managers and fill the skills gap, focusing their IT strategy. on the implementation of simple and robust innovations in existing business processes. "

The artificial intelligence will allow companies to remain competitive, HR managers to be more strategic and employees to To be more productive at work, if organizations want to take advantage of the revolution of new technologies, they will have to invest in training programs. Now, and in the future, they need to embrace AI as part of their job, "says Dan Schawbel, director of research at Future Workplace, author of Back to Human.